A family member has a musty odor in her upstairs rooms that is creeping into more rooms over time.
They have found some evidence of mold in her air handler of her a/c which is in her attic. She has yet to find someone who can provide a resolution after trying several a/c people who all say that a little mold is normal. I think not! And what is the true source of the smell?
A little bit of mold in your AC system is natural. The ducts and other components simply make good living spots for the stuff. You might look into having the duct interiors cleaned as that is the most likely location of any larger amounts of mold (and thus the smell).
Another possibility is that the mold (or at least the mold you smell) is not in the AC, but ...»
The only way to keep the mold out of the new duct work would be to have the coil cleaned more often to prevent it from coming back.
I agree with Darby here, get a mold remediation company to come take a look at it. I want to add that while they are there, make sure they inspect/test other areas beyond the AC system like walls and attic spaces.