409 should not have any effect on stainless steel.......before going back to the manufacturer. test the "stainless steel" with a magnet. If the magnet attaches to the door panel of the washer......then it is not "real stainless steel" and then you have an argument. Try the retailer where you made the purchase.

Hope my opinion helps

Gary

Fine steel wool will remove the stains. But they will return. The primary reason for the rust is the metal that was covered over by the stainless coating they put on the machine has been compromised. And because of this it will continue to happen.

I too suggest as Landlights has, go back to the retailer who told you this was stainless as they mislead you. Challenge them and see what they say.

Do you have the model and brand of the unit?

I agree with Woodbridge. There is another option also. My late husband had a repair business and a lot of times Maytag will work with you if it isn't a unreasonable amount of time. They will send the part to a qualified repairman and sometimes you have to pay for labor, but sometimes they will waive that fee. If you decide to call be professional.. Tell them that you purchased it under good faith that this would be a quality product. I have done warrenty work with many dealers and ...»

Not sure if this will work, but don't think it would hurt. Have you tried "bartender's helper"?? You can find it near all of the cleaning supplies in your grocery or stores like Walmart. I have used it through the years to get rust stains out of clothing, my porcelin sink and also it is agood cleaner for countertops and it is not abrasive..

I would recommend trying white vinegar because it's great for getting rust off of pretty much anything. You can also try Bar Keepers Friend (I think that's what @Linda meant), it's good at getting stains off of things but I've never tried it on rust. Good luck!