Asked on Oct 11, 2014

bamboo floor

Patricia
by Patricia
We got floor from home depot they put it in then it started warping called an said it was a moisture problems I told them that was there problem an gess what they won't do anything to help me no I have finish coming off wood my floor looks like well you know what im saying I need to no if I can refinish these floors
  11 answers
  • Sherrie Sherrie on Oct 12, 2014
    What kind of floors are they?
  • Sherrie Sherrie on Oct 13, 2014
    Bamboo is a extoic wood, what have you been using in them?
  • Sherrie Sherrie on Oct 13, 2014
    That should have been what kinds of cleaners have you been using on them? This will help figure out what you can do.
  • Patricia Patricia on Oct 14, 2014
    At first I used the cleaner they said to use I believe it was bruce I bought at home depot not cheap now I use bona I did what I was told the floor is a defaultb becouse they didnt put a mosture barrier down they glue it to myslab they know they are wrong an wont help me all I wont to know can I refinish it and how to do it
  • Patricia Patricia on Oct 15, 2014
    None of these are helping me I wont to know how to refinish this mess
  • Sherrie Sherrie on Oct 16, 2014
    I have refinished oak. Oak we clear the room and rent a commercial sander and strip the floors. Then we use a finishing sand paper to re sand the floors, we then stain and then seal. This is not a easy process it is a three or 4 day process. There are no quick answers. Which is I think your expecting. DIY you need to go to a tool rental center and let them guide you through it. Look over the internet.'
  • Betty Ann Betty Ann on Oct 16, 2014
    I would talk to the manager at Home Depot and continue going up the ladder until you get satisfaction. (First have someone assess the situation to assure that it's actually NOT a moisture problem)
  • Patricia Patricia on Oct 17, 2014
    I've done that the last person I talk to inflooringsaid they couldn't help me an hung up I dont have money for attorney or I would get one
  • Sherrie Sherrie on Oct 18, 2014
    If Home Depot installed it they are responsible. If the didn't it's the company that installed it who's responsible. We also laid my mothers wood floors and they were bamboo. We laid down a barrier first. But even if they were refinished you have the exact same problem. You don't have a moisture barrier and the same problem will arrive again over time. The inky thing I can see is you can refinish them and then eventually replace them. If Home Depot installed them then I would start calling the BBB. If they didn't they aren't responsible. There is Consumers Complaint board with the government, small claims court.
  • Betty Miller Betty Miller on Jun 14, 2015
    Do any of your local TV or radio stations have a complaint line with investigative reporter? I would call them. Be ready to tell them the whole story and show proof of purchase and proof Home Depot installed. They can get things done in our area that individuals can't.
  • Patricia Patricia on Jun 14, 2015
    No we are going to take it out am put vinal down that looks like word in taking photos an send it to home depot