I used Charles on my Townhome for what started out to be a job doing some interior painting and scraping the popcorn off of the ceilings . As it turns out , this guy lied to me and also my parents , after I questioned him about his people that work for him , and about his lead man .
He told me that he had sponsored Jose , his lead man ,about 6 years years ago to become a naturalized US citizen .He told me he had flown to Guatemala with Jose for a funeral in his family and that one day Jose would own the company .This was the day I awarded him the job . Six weeks into the job and I ask Jose about his family and he tells me he hasn't seen them in 9 years , and I ask why , and he says he is here illegally and he wouldn't be able to get back in the country if he leaves . WOW ! I am many thousands of dollars into the job and don't know what to do . I should have fired him then .
All Charles 2 guys that worked for him at the time , regularly do is paint and patch sheetrock . He farms everything else out , even minor carpentry work . The sub that he used to replace my siding has more than a dozen unresolved complaints agianst him with the BBB as well as one they created for Charles last year that Charles has yet to resolve . Apparently they broke a window on a new door that Charles installed while they were redoing the roof . I was going to let Charles paint the new siding but after him spraying the first coat, which you could see through , I saw the bucket of primer , it was Lowes cheapest INDOOR Latex primer ! Luckily we were having outside work done by the homeowners by another contractor and I told him to quit . When he says from the floor to the roof , he is not kidding .
One of the first rooms that was on the original list was the Powder Room downstairs . In over 2 months time he never even came close to finishing that room . His subs that hung new bi-fold doors in all of my closets cut the bottoms off and they had to have stiffeners glued in to give them some structural integrity . The doors still drug on my new carpet and would have ruined the carpet had I not got them fixed . The list goes on and on . Charles towards the end was telling me that they tie up everything when they came back for " touch up" . That " touch up" cost me $4,000.00 I PAID to another contractor to finish the job . NOT just touching up . I told him he would never step foot in my house . For some reason Charles told ME he was trying to get out of Chapter 11 Bankruptcy , which he says his son-in law created for him , so be careful if you do give him work that he will be able to pay for your materials without you paying up front .Most companies use Subs these days and if handled properly that is fine . He did NOT supervise them or his people . I was at my Home everyday and saw first hand all of this. All these guys need is an email address and a cell phone to be in business . Be CAREFUL ! I hope this helps save someone some grief .