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Quartz floors have been very popular in Commercial installations such as hospitals and schools.
Anywhere there are wet areas such as cafeterias and bathrooms. They are also excellent for garage floors as the quartz adds two elements to the floor. One - Higher compressive strength
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If the grout has a small hair line crack then you could use non sanded grout of the same color to fill it. If the grout is coming out then it should be removed and re-grouted. Heat may have been the cause. Always use a pot holder on the counter when you set hot items on it.