had many upgrades, all working, but I didn't want to take a chance if something broke down (sub zero refrigerator drawers, built in wine cooler, large built in ice machine etc.). My first claim was about the double oven, I paid the standard $55 when the repairman came, they couldn't find a part to fix it and I got a whole NEW double oven! Second call was about the central air, again paid $55, now it works like new, people complain because it's too cold. The company has basic plans that start at $14/mo., then there are upgrades and/or add-ons. I pay $57 a month - a small price to pay for peace of mind... PS, the reason why I chose this company was because the previous tenant used them and they were very happy with their service.

dullness- almost like scratches from pots and pans. I recently tried Bar Keepers Friend which is like Ajax or Comet, but it didn't do much. I'll try and find "Zud" and see if that works. Thanks for the tip!