Ceiling fan and light - remote w/new battery no longer works.1 yr old!

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I installed a beautiful Hunter fan with light last year and loved having the remote control. One year later I replace the remote battery and now it won't "talk" to the fan or light. We already tried the re-set process with no luck. The remote lights up and "tries" but nothing happens with the light or fan. Essentially I have an expensive ceiling decoration. NOT HAPPY!
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