Need help with dripping toilet.

New toilet has a slight amount of water around the white thing at the bottom. Not sure what the white thing is called. Also the screws that attach the seat to the toilet, one is wet. Any help would be appreciated. Thank you!

  14 answers
  • Jean Jean on Aug 19, 2017
    the white thing at the bottom of the...tank? the pedestal? the caulking around the base? the flapper?

    I would check to see if it is random condensation, or spray from the shower...
    water around the base 'always' means a problem that should get checked out...

    I'm curious where water on 'one' mounting screw but not the other might be coming from.
    • Ohiorn Ohiorn on Aug 20, 2017
      Thanks for your help. Water isn't around the base but on one of the white caps. Just a few drops. Want to fix it myself if I can and not call out the plumber.
  • Vicki Bushert Vicki Bushert on Aug 19, 2017
    if it's around the base it could be the wax ring was not done correctly. if not the base where is it coming from?
    • Ohiorn Ohiorn on Aug 20, 2017
      Thanks. Not at the base. Few drops on one of the white caps and on one mounting screw near the seat.
  • Sharon Sharon on Aug 19, 2017
    Who installed your new toliet, if it was a plumber or contractor they need to come back and fix it. I've had to call them back to fix shoddy work.
    Might be the flapper and or flush valve ring,,,,
    and it might very well be the bowl gasket....
  • Clc04jhl Clc04jhl on Aug 19, 2017
    chalking clear or white that is bathroom chalking
  • If the toilet is new . . . And leaking, it was not properly installed. Call the plumber back! So sorry this happened to you! Good luck.
    • See 1 previous
    • From what you describe the seal between the tank and seat is leaking and the wax ring was not set properly either. Unless you can lift a toilet by yourself, this is a 2 person job and you should be first on the docket on any given day to repair their sloppy installation. I would contact the owner of the plumbing company to discuss. I am not a social media participant, but those that post negative reviews - with merit, as yours does - they will hop and bop to make you happy - they do not want the negative image out there. No excuse for shoddy workmanship and the lag time waiting for the plumber can not be recouped, but you deserve a properly working, non leaking new toilet!
  • Cindy Darsey Chadwell Cindy Darsey Chadwell on Aug 20, 2017
    Oh sorry. i misunderstood
  • Cindy Darsey Chadwell Cindy Darsey Chadwell on Aug 20, 2017
    white caps? You mean that cover the bolts?
    • Ohiorn Ohiorn on Aug 20, 2017
      Yes, the white cap that covers the bolts. No problem with misunderstanding, my family usually tells me when I explain something I am as clear as mud. Thanks for your help!
  • Cindy Darsey Chadwell Cindy Darsey Chadwell on Aug 20, 2017
    Lol. The only way I can think of those getting wet sinc they don't actually have anything to do with the water in a toilet is there is a leak at the base, or in the tank (dripping down) or it's just condensation... wish I could help more
    • Ohiorn Ohiorn on Aug 21, 2017
      Thank you. I appreciate your help. I had the "delightful" chore of cleaning the bathroom this morning. No water on the bolt cap and the bolt where the seat is screwed on is wet but not dripping. Have the plumber on the list if DIY videos don't show how to fix.
  • Vicki Bushert Vicki Bushert on Aug 20, 2017
    Ah this sound like when the tank was mounted to the toilet base it may not have been screwed down tight enough. Also. If you dry it , then without using the toilet come back an hour or two later is the water back? Or does it show up after using the toilet. If you are sitting on toilet and lean back pushing lightly on toilet lid ( pressung towards the tank) does it leak then? If so it definitely was not tightened enough
  • Ohiorn Ohiorn on Aug 21, 2017
    Thanks! I will check this out. I cleaned the bathroom this morning and no water on the bolt cap. Other screw was wet but not dripping. I will check this out. I appreciate your help.
  • Linda Fraser Linda Fraser on Aug 21, 2017
    It means the seal isn't sealed. The toilet needs to be taken back up and the seal needs to be placed again and centered, (make sure when placing the toilet it isn't being slid, it has to be placed straight down on the seal) then someone just needs to set down on it while the screws are being tightened,(don't over tighten) the toilet will crack and break easily).
  • Ohiorn Ohiorn on Aug 21, 2017
    Thank you! Will be calling the plumber to fix as it was recently installed.
  • Cindy Darsey Chadwell Cindy Darsey Chadwell on Aug 21, 2017
    Good luck on finding a fix! I would think the plumber would fix it for free though if you have to call him!