What is the best home warranty company in the northeast?

My hot water heater was not working and the temperature was 8 degrees outside and has been in the single digits for about 4 days. I call my home warranty company had to wait on hold for an hour and,15 ninutes. Was asked if I wanted to pay the service fee now or 48 hours after I had received service. Well I opted to pay after service, but had to give a credit card in advance. Then I was told I would receive a call for an appointment in 24-48 business hours. I called on a Saturday. I was also informed that their service providers don't work on weekends. I need help finding s new home warranty company ASAP. Dena

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