Asked on Mar 19, 2018

How to repair gaps in porcelain tile?

WilliamKay27246977AmAtHome
+3

Answered

I had porcelin tile installed and in some areas there are little “lips” and according to the guys that laid he tiles its the floor underneath that caused the uneveness. Is there a way the floor could have been leveled underneath to make the floor more even? Or am I stuck with all the uneven tiles? I was also told it because of the size if the planks. They have replaced one area twice and it now looks worse. What should i do?
q porcelin tile
q porcelin tile
5 answers
  • Shore grandmom
    on Mar 19, 2018

    Yes, the floor could be leveled. And it doesn't have anything to do with the tile, that's just an excuse for poor workmanship. They obviously wanted to take the easy way out. Did you hire them yourself or did you go through a store to find the installers? If you went through a store, tell them you want different installers to come out and fix it. If you hired them, I'd get their supervisor out there and show him what kind of job his people are doing. Either way, that's really ridiculous.
    • Shore grandmom
      on Mar 19, 2018

      And if there was a problem that the installers saw when they were putting in the floor, they should stop and fixed it. They should not have just put the tile in. And there's a slight possibility that the thin set is part of the reason it's uneven.
  • Jcraw
    on Mar 19, 2018

    Amen to that. The floor could easily have been leveled first with self-leveling cement or a second sheet of underlay in spots.
    Disgrace. Don’t settle for this. The problem will only escalate.
  • AmAtHome
    on Mar 19, 2018

    The installer should have made sure the surface was level, it's not the tile or size of the tile that's the problem.
  • Kay27246977
    on Mar 19, 2018

    theyre supposed to level the floor before laying the tile.
  • William
    on Mar 19, 2018

    H*LL I agree with everyone. The floor should have been leveled with a self leveling cement compound. Another thing with large tile installs. They will show any imperfections even with the floor leveled. That can be compensated by buttering the tiles with thinset. This extra thinset makes leveling the tiles easier. They obviously didn't do that or possibly didn't even use a level on the tiles as they were laying them down. I would have them come and correct the problem or at least give you some kind of refund.
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