Asked on Dec 22, 2018

How do I solve the problem with my washing machine?

OlivaNaomie Moore aka baileyanddaisey, Castaic CAJoyce Fritz Fries


Just a quick question. Can a hot water tank that has not been serviced for over 30 Years damage a washing machine that is hooked up to it through hook-up hoses. Cause my 5 year old washing machine does not spin anymore it rocks back and forth but no complete turn, obviously it is a front loader and I have treated it like my own baby, draining the hose regularly and cleaning the basket every time. I put it through a clean cycle once a month and have kept both washer and dryer covered by material to keep from getting scratched. I am a true believer in taking very good care of anything I purchase, especially electronic units like dehumidifiers, air cleaners, etc etc etc and everything I have taken care of with such love have all died on me, right after the warranty date and thus includes at least 9 appliances or more that this has happened to me tune after time after time. I wish I could explain it but unfortunately I cannot because I am not qualified. I am so tired of buying very very expensive items that all end up breaking once the warranty is up and my washer and dryer took me 3 years to pay it off as I live ion a very small pension but cannot afford all of these repairs so I end up having to throw all of them outFrom: SO DISCOURAGED ABD SAD AT TGE STATE IF EVERYTHIBG I PURCHASE TO TRY AND MAKE MY LIFE A LITTLE EASIER BEING STRUCK DOWN WITH RHEUMATOID ARTHRITIS, FIBROYMYALGIA & FEMIX BULLIOUS PENPIGOID DESEASE WHICH ARE ALL AUTOIMMUNE DISEASES. If you can help, I will be eternally gratefulTgank you all & Gid Bless Toy all as welktruky,LAURIE L COLLINS

9 answers
  • John Reynolds
    on Dec 22, 2018

    Front loading washers are literally overpriced garbage. Unfortunately, when a front loading machine begins acting as you described, the end is here. The repair cost exceeds the price of a new one. The average life expectancy for these types of washers is around 4 to 5 years. I have never encountered a working front loader beyond 8 years old. Top loaders clean better, do not leave your clothes stinking cobstantly, and last forever.

  • Betty Albright-Bistrow
    on Dec 22, 2018

    Laurie: First I want to tell you how sad I am that this much is happening to you, and why so many things are going kaput on you. Who knows why these things happen, but I know how it goes & I do know how very expensive these things are, and to replace them all is just a horrible cost for you. We replaced our stove, refrigerator, central heat/air, microwave in a matter of months. You are never ready for this kind of expense, and in fact most people cannot absorb that high cost of the items either. I am by no means an expert or a professional on these things but I can send you some links to perhaps give you some tips on what to check, where to look and why things are happening such as this. Unfortunately in today's world, the warranties end & then you have that expense to pick up. Here you go, many of the links mention different things we do with our laundry and how over the long haul it can affect them. I have learned some new tips too reading these links. You have done all you can so I know it is not misuse you are dealing with. There will be others who will come on and give you information, and I am sure many have dealt with what you are dealing with too. I am sure they will be helpful. So hang on until you hear from others as well. Don't despair there is always an answer or at least someone who can give you step by step assistance. You are not alone in this, and just know that we care about you and want to be the best help we can be. Take care and good luck. Let us all know how things go.

    • Jeanette S
      on Dec 22, 2018

      We bought our first front loader about 6 years ago. The first service call was more than we paid for the washer on sale...but it was still under warranty. I have since bought the warranty in 3 year increments, which will have to be renewed for the second time in 2019. I am beginning to worry whether or not they will want to renew on a machine 6 years old although we have had no more trouble.

      Of course we don't have kids at home any longer so we don't have the heavy wash that we used to have!

  • Landsharkinnc
    on Dec 22, 2018

    So very sorry you are having issues with appliances -- but they are simply not being built with 'long term' use in mind like they used to be ... Obsolescence is what keeps manufacturers in business, and people employed. If our products lasted like they used to ... ice boxes for 20+ years, cars every bit as long, washing machines for 10-20 years .. ( Speedqueen is still the best for longevity and reliability -- but they're not inexpensive anymore either! ) .... it's the sad state of supposed 'progress' ... and frankly, the more 'bells and whistles' something has on it, the more apt it is to cease proper functioning more quickly than the more simple products.

  • Lynn Sorrell
    on Dec 22, 2018

    Yes sediment from bottom of water tank "could" plug it. But doesn't sound like it.Nothing is made to last if it was companies would not make the money they do & the appliance industry would not be the billion dollar industry that it is. I had front loader barely lasted 3yrs or so, they suck went back to top loader washmachine. What kind is it??? 5 reasons why Either belt, motor or maybe door lock Fridgedaire/kenmore???? DOOR LOCK SAME another Samsung rotor sensor LG self diagnostics some of this you could fix yourself but only if your warranties are done because if you fix it it may void any other warranties left on appliance

  • Martha
    on Dec 22, 2018

    After going through 3 front loaders in a few short years, I switched back to the cheapest top loader I could buy. It has lasted for years!!

  • Kelly Denoyer Russell
    on Dec 22, 2018

    The two do not do not sound connected to me. Not servicing your hot water tank will just result in sediment and corrosion at the bottom of the tank. That really doesn’t affect anything else especially if your washing isn’t giving you a code. Most likely something mechanical with a belt or the drum.

  • Joyce Fritz Fries
    on Dec 22, 2018

    I have a front loader that I am in love with my 1st one was a POS. Does your machine show and error code? What brand is it? There are some like Samsung that are such POSs that there is no point in repairing them. I have a whirlpool duet, it was recommended by my appliance repair guy. It is 10 years old and going strong. We had 1 problem and I googled the error code and my husband was able to clean out the problem. If no error code I recommend googling your machine and see what they have on it.

  • Laurie, you are a smart woman. You are sitting in front of a computer and you can Google your way out of anything with a bit of patience. First of all, I want to know what type of water tank you have that has lasted 30 years with no maintenance! Consumer Reports is a great resource before purchasing any type of appliance or system for your home. And like you, I like to take care of my investments. Unfortunately we now live in a disposable society and people toss things instead of fixing them. Sometimes the cost to repair is more than purchasing a new item. I blame it all on cheap manufacturing processes. If consumers demand better made products, eventually things might change. In the interim, fix what you can afford to and do your research really well before purchasing anything new. I never ever listen to the sales people, I purchase in person where I can determine quality, which you can't do on a computer. I look around, narrow down to 3 or 4 models then check the reviews and consumer reports. Every person I know that purchased front loader washers and dryers have replaced them in the short term as they were bitterly disappointed by their performance. Sometimes it might be worthwhile to invest in the extended warranty, or may people I know, invest in a whole house home warranty. Might be something to look into, but read the fine print before you sign up, as some are better than others.

  • Oliva
    on Dec 22, 2018

    You omitted information such as brand of washer/dryer, how you "cleaned" it, particularly if it was Asko/LG, which advises against using bleach, liquid detergents, and fabric softener due to potential for damage, over time.

    Did you call in a factory authorized repair person? If so, what was their advice? Does your washer need leveled on the floor? Was the drum rotating as it should, prior to this time?

    Like Naomie, I have yet to know of a 30 year old hot water tank which had no maintenance, yet was still operational. Most people will avoid the headache of a major leak and replace their hot water tank at the 10-12 year mark, for newer models, and at the 14 year mark for older ones.

    You will be hard pressed to locate an appliance built today which will last like those built 40 plus years ago.

    Naomie gave you great advice re: research, purchasing extended warranties, etc.

    In some cases, people erroneously assume that one cleaning system will work for every manufacturers' appliances, learning the hard way that this is not the case for their particular appliance.

    Research long enough, and you will find your answer.

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