Asked on Apr 25, 2019

How to recognize faults or mistakes?

Alfred ScottFlipturnLinda Sikut



I live in a skyscraper in North York and we get extremely peculiar conduct from our lifts. When they work, they are decent and quick. Be that as it may, in some cases they reset mid-lift and the floor you squeezed gets reset and they stop on an irregular floor. When we bring in our lift organization, they simply come and work on it and state all is well. I think the issue is that there is a work deficiency and there sufficiently aren't prepared experts to go around. So they do bandage fixes. Doing anything with lifts takes quite a while and a great deal of cash to fix. Do anyone has got any experience regarding the elevator service company? If yes, please share your thoughts.

4 answers
  • Lifestyles Homes
    Lifestyles Homes
    on Apr 25, 2019

    Having been on the architecture profession for 30 years, IMO, there’s more than the Elevator Servicing Company at issue here.

    There is a Property Management Company at your high rise, yes? They hire the maintenance vendors. Apparently the same vendor shows up and does the same inadeqte work. The property management company must hire a better vendor, period.

    Why aren’t they?

    We are talking Healrh & Safety Codes violations. This could be quite dangerous.

    We are also probably talking about Unions in NYC, which adds to the challenges and there’s nothing that can be done about that, IMO.

    Whatever is wrong with the elevators should have been diagnosed and fixed by now.

    This sounds like programming/operations issues and I pray it isn’t a “Parts no longer exist” issue.

    I would call the manufacture’s national headquarters’ Technical Services department and explain why you need a list of Factory Aithorized Service Companies for your Area.

    Then I would go to the Property Managemt and give them the list.

    Elevator Failure could be life threatening.

    This is not a DIY fix.

  • Linda Sikut
    Linda Sikut
    on Apr 25, 2019

    Hi Per,

    I agree with a lot of what Cheryl said, but we don't know if you have a Property Manager since you said "When we bring in our lift organization...". Does that mean that you and the other residents are in charge? If so, I think you should find the proper person in your local government who enforces building codes to come for an inspection. You definitely need a third party to inspect the lift/elevator. If that is the owner's responsibility, then contact that person or company and let them know that this has become serious and that lives are at stake. Tell them what you've told us about the company that has been making "bandage" fixes so that they understand that this is not a new problem for the residents. Yes, it's going to cost the owner money, maybe more than they want to spend, but it will cost them more if someone gets hurt and decides to sue them for not repairing known equipment that is dangerous. If you can, document all of the dates that the other company has "fixed" the problem. If the owner won't act, then the residents will have to take action. The either means getting the authorities involved or everyone moving out. Of course, if you move out, they will probably fill the apartment building with others who don't know about this serious problem but the choice is yours. Good luck and wishing you the best.

  • Flipturn
    on May 2, 2019

    Hi Per,

    This may be sort of a long shot reply, but I would suggest that you contact CBC Marketplace with the invitation for them to do a story to cover the issue.

    I know that they have been successful in uncovering many examples of companies that have been failing to be accountable for inferior service, in past episodes.

    • Flipturn
      on May 5, 2019

      CBC is Canadian Broadcasting Corporation, a National TV and Radio Communications Corporation in Canada.

      Marketplace is a TV program that has been on CBC TV since 1972.

      Many episodes are now available for free viewing on Youtube.

  • Alfred Scott
    Alfred Scott
    on Mar 27, 2020

    The elevator was not working properly in our apartment building and the residents staying on the topmost floor were finding it very difficult as our apartment was a 15 storied building. It was also causing a lot of difficulty for the old people as they are unable to climb up and down the stairs as most of them are having health issues. So our residents’ association began to search for a professional elevator maintenance company and came across a good one. Everybody was so happy they got our elevator repaired in minimal time and were able to get rid of all issues. The elevators have started working so smoothly and there is no need for us to climb the stairs anymore. Do you know anyone who has faced this same situation? Do ask them to share their experiences.

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