How to fix dryer condensation issue?


We just got a new steam dryer 5 days ago. We used it for once the same day it arrived. We noticed that after 5 days the dryer has some water in the drum if we close its door. The door has also some water on it (sweating). If we open the door for few hours ,the water will dry and it looks clean, closing the door again will make the water condensate again.

We cleaned the vent up to the roof before we installed the dryer. It looks for me this is the moisture from the outdoor humidity (FL) sneaking into the dryer, is that even possible ? Or the dryer defective ? Any advice would be very helpful , thanks !

  13 answers
  • Cheryl A Cheryl A on Aug 18, 2020


    Did you install the dryer yourself or have it installed? I would call the mfg of the dryer or go to their website and ask the question there. I am sure they can tell you how to prevent this or what to do if there is a problem.

    here is info that may help you

  • Mogie Mogie on Aug 18, 2020

    I would call whoever made your steam dryer and talk to them. They most likely have experience with that problem or condition and can help you in much more detail.

  • GrandmasHouseDIY GrandmasHouseDIY on Aug 18, 2020

    Anas I would call the manufacturer before too much more time passes. If its not normal then it should still be covered by your waranty.

  • Oliva Oliva on Aug 18, 2020

    Hi, Anas, I found a most interesting post for you-

    Once on this site, look for a post on the first page from " BVO 12159", from July 07, 2016. This specifically relates to steam dryer use in FL. You'll see the corrections needed due to your State's excessive humidity levels. It addresses specifics re: smooth metal ducts, outside flaps, etc. The problem can be exacerbated if the dryer is located in an air conditioned space (highly likely, given your location.).

  • Redcatcec Redcatcec on Aug 18, 2020

    Call the manufacturer with the make and model numbers, it must still be under warranty since it was installed only days ago. They have a hotline to help you troubleshoot your particular problem. Have a list of the symptoms it is having so you don't forget to mention anything. Best to you.

  • Patty Patty on Aug 18, 2020

    Hmmm, my dryer does regular drying, steaming, and sanitizing. I have never noticed this. I would definitely call the manufacturer. I trust you read your User Manual?

    • Oliva Oliva on Aug 18, 2020

      Hi, Patty, I believe it may have more to do with Florida's excessive humidity, as this in mentioned in the Bob Vila site post. The post mentioned the Florida home owner finding his dryer with a large amount of water, and the necessary steps to remediate it. The installer may not have previously encountered this problem.

  • Nick Ornitz Nick Ornitz on Aug 18, 2020

    Hi Anas,

    Agree with others about contacting the manufacturer as you will be under warranty.

    As another resource, check out - you can video chat with an appliance repair professional to diagnose the issue and receive guidance on how to repair the machine yourself.

    Good luck!

  • Flipturn Flipturn on Aug 18, 2020

    Yes, I would think that it is possible, the same way that items in fridges located in high humid climates will become wet.

    Have you tried keeping the door of the dryer open (or at least ajar) when not in use?

    Do you have a dehumidifier in the home?

  • Betsy Betsy on Aug 18, 2020

    Hi Anas: I would call the store you bought it from and explain the problem and, since it should still be under warranty, have them come and fix or replace it. You don't mention the brand, so you clan go to this site and see if there is a fixable problem.

    Good luck

  • Vimarhonor Vimarhonor on Aug 19, 2020

    Hello, I have never noticed this on my electric dryer and I used the steam sanitizer cycle on occasion. I would suggest calling the manufacturer first and discussing it with their product specialist for troubleshooting help.

  • Cynthia H Cynthia H on Aug 20, 2020

    Hi! New appliances with issues deserve free service calls to deal with issues. I have the steam feature, but, have never had a problem with condensation. Good luck and stay safe!

  • Deb K Deb K on Aug 20, 2020

    Hi Anas, It's possible to find condensation in the dryer drum after the drying cycle ends. Condensation usually results from improper ventilation, which can cause moisture and lint to collect in the dryer's exhaust system duct and leak back into the dryer after it turns off.

  • Anas Anas on Aug 20, 2020

    Thank you everyone! I contacted the manufacturer and they believe the dryer might leaking the water from the steam hose and they are going to replace it for me. Thanks again