I too have had this problem, (today) in my case I got it to work by either using a different browser (my trouble was in Chrome...but it worked in IE) I have also had it work a few weeks ago by clearing my browser history and cache. This however did not work today when I tried that.
I'll tag @Miriam I to let her know this is still being an issue
Hi BeeJayKay, so sorry you're having dificulty. Can you try logging out and logging in again? Also, if you have a different browser, try that. Meanwhile, I will alert the HT support team so they can help.
Thank you so much for your answers. I was able to get the job done through another brower! I really appreciate the help!
So glad :)