How should I handle these problems?


We have 7 patio doors which are now experiencing the same cord problems as others. Found prober size cord on Amazon and will try to restring DIY. .9mm cord looks like the answer, but can't find small enough cord tassels which have broken.

Any suggestions on our Pella sunroom? We missed a class action suit which was filed. Pella replaced almost 1500 of these sunrooms due to leakage and rotting. Ours is reaching the danger point. If it collapses and someone is hurt, will Pella be responsible, since they did not replace the defective unit?

q how should i handle these problems

Pella sunroom window example.

q how should i handle these problems

Pella sunroom sliding doors - failure, rotted, inoperable

q how should i handle these problems

Pella sunroom ceiling glass - the culprit which led to failure of entire structure.

  13 answers
  • on Jun 28, 2021

    I think those sills are totally rotted. I think you’ll need to replace them for sure. They are structural.

    If it falls on someone I’m pretty sure you would be liable. Sorry. That sucks.

  • GrandmasHouseDIY GrandmasHouseDIY on Jun 28, 2021

    I'm so sorry :( You may have missed the earlier lawsuit but have you tried contacting Pella?

  • Dee Dee on Jun 28, 2021

    Definitely try and call Pella if there was a defect that turned into a lawsuit. If not you need to replace the doors before something terrible happens.

  • T E T E on Jun 28, 2021

    I don’t know this for sure, but oftentimes, by ‘doing nothing’ in response to a C/A/L, you remain as a participant (usually have to take steps to opt-out)…suggest contacting Pella and see if you still are covered. You may be pleasantly surprised.

  • William William on Jun 28, 2021

    Contact Pella and your homeowners insurance carrier. They may help you deal with Pella. That damage is too extensive to just repair. If you do touch it and something happens you can be held liable.

  • Cynthia H Cynthia H on Jun 29, 2021

    I agree that it may not be too late to contact Pella. That would be my first step. As for liability, anyone can be sued and since you are the homeowner, know about the issue, you should be taking reasonable steps to prevent injury. Your homeowners insurance may be able to help you with that.

  • Cheryl A Cheryl A on Jun 29, 2021

    If it is a Pella sunroom door then contact Pella to see if they can help you out with what you need

    Pella has more than likely settled the law suit so you would not get them to do anything since you missed the deadline to have your faulty sunroom done

    looks like you would have to redo this using another company or DYI

  • D A D A on Jun 29, 2021


  • Vimarhonor Vimarhonor on Jul 01, 2021

    Hello. Agree with Williams post. Safety is of the upmost concern. Attempting a DIY places the liability on your shoulders.

  • You might reach out to Pella and don't take their first no as the final answer but you might be out of luck with them. This all needs to be replaced and is definitely not a DIY. Don't touch anything and while pursuing each avenue diligently, in the meantime also get quotes from very reputable contractors to weigh your replacement options.

  • Betsy Betsy on Jul 01, 2021

    Hi D A Contact Pella and tell them about the problem. If they won't do anything, contact a products liability attorney and see if there is anything you can do. A lot of times they will talk to you for nothing. If you don't get the answer from one attorney, go to another. One person isn't the end all :) I would tell Pella, if they refuse to do anything, that you will turn to social media. Don't bad mouth them, just state your case on social media and say what they told you, then you won't be responsible for liable. You can even post your pictures. Don't settle for a partial payment, demand and get a full replacement of your windows. Check your warranty and see what it says about this.

    Good luck

  • D A D A on Jul 01, 2021

    Thank you. I just began a similar approach. Good advice. Will see where it goes.

  • D A D A on Jul 02, 2021

    Pella response was that they never manufactured sunrooms and we should contact a contractor. They did note that Pella windows were used in sunrooms. It has been 33 years, but I am fairly certain the local Pella dealer provided everything to do with windows and sunroom when we built. Every piece of glass in the room is obviously Pella.