Trap door to crawl space is collapsed. Shoddy workmanship. :-(
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I think I would construct a new heavier door with bottom braces to hold it in place and a give you a solid base to place the hinges with screws.
Why would you let a flooring company (I assume carpet/tile company) do ANY carpentry? I'd make sure anyone needing to know gets the message they are out of their league! (Website review)
If the door is in bad shape use it as a template to make a new door and use screws to attach the hinges. If it's in good condition just use screws to reattach the hinges. Also check the condition of the frame the door sits on when it's closed.
Get back with the flooring company that sub contracted the job out and tell them what has happened and you need them to have that person to repair it the right way, as it is dangerous and falling apart. It also tarnishes the flooring companies reputation because they were the ones that subcontracted it out and the person did an unsatisfactory job.
Let's hope... your patience should be rewarded.