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Carrie
Carrie Hampton, GA on Apr 04, 2011
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What do we do about a new tile shower cracking apart?

The grout is cracked the whole way in one corner, all along the bottom, and part of the way of the other corner. The contractor refused to even look at it until finally in December he said he would after the holidays. After the holidays he said he closed his business at the end of the year. This is the same contractor who did the horrible job with the windows in a new room he built for us. He said the cracking drywall is our fault because we didn't let him frame around the windows, we wanted the windows to look the same as all of the other windows in the house. The contractor installed the shower door himself and caulked OVER grout, mortar, construction dust. There are globs and smears everywhere. Water leaks under the door now. Please tell me the fix isn't as bad as I think it might be. Thanks for your help!
  • Like Clip
    one corner, the one with crack the entire way vertically
  • Like Clip
    the "caulk" job on the door, yes the entire door has caulk smeared everywhere. The problem is they placed the door caulking over the grout, mortar, co...
  • Like Clip
    top corner where grout crac ked top to bottom
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7 Comments
  • KMS Woodworks Nederland, CO
    That is a pretty nasty caulk job...did he use his elbows to smooth it out? I hate to ask but how did you come to "find" this contractor and select him for your work.

    Most shower door assemblies have a groove along the back of the metal frame, One inside and one out. If a healthy bead of caulk is applied to these "channels" the frame will be sealed from both sides and a "second" caulk application is not needed inside or out...the seal is "hidden" under the ...»

    frame.

    You may have some limited success removing all of the crappy caulking and re-applying a tidy bead along the inside edge.

    on Apr 04, 2011 · Like 0
  • Dan's of Central Florida,... Clermont, FL
    Hi Carrie,

    Sorry for your luck here and with the windows. Please don't let your experience with this terrible contractors give you a bitter taste for the rest of us.

    As to your bathroom here, you are going to have to redo the entire thing. While it is maybe repairable, were it me, I would not touch the repairs as a contractor with a 10 foot pole. Once I did ...»

    that, any future problems that you may have (even from this first contractor) could be attributed to me having done the repairs. To cover my own rear end, I would insist that the entire thing be done from scratch, and that's the only way (again as a contractor) I would touch it. I'm sure most other contractors out there would agree with that viewpoint.

    Save these photos (and the window ones), there may be a legal battle in your future with this contractor.

    on Apr 04, 2011 · Like 1
  • Kathi Winter Haven, FL
    was there a permit pulled? if so and there should have been, call the building dept and file a report/ greivence. hopefully he was licensced..
    on Apr 04, 2011 · Like 0
  • Paul Slayton Contracting San Diego, CA
    This person, and I use the term advisedly, probably uses this stratagem regularly to put off people he has done work for. It is hard to believe this person was a licensed contractor. You need to report this person to the proper state authority for action. Don't let this person get away with this. Pursue redress from him. This is the worst shoddy work I have ever seen.

    As for the shower, it is hard to tell from the photos, but at the very least the shower will ...»

    have to be regrouted, if not entirely replaced. The problem is, if there is so much terrible work visible, how can you be confident about what is behind. Is the waterproofing adequate? Is the pan going to leak?

    on Apr 04, 2011 · Like 1
  • Carrie Hampton, GA
    I have reported the contractor to the state since his license is still active. We contacted an attorney but she said that if everything was done in his business name we will have no recourse. We sent him a letter saying he had 30 days to fix things but he has ignored it. A permit was pulled for the sunroom I know but not the shower because he said we were just changing out a fiberglass shower for a tile shower so a permit wasn't necessary.
    on Apr 04, 2011 · Like 0
  • Carrie Hampton, GA
    I hadn't thought about reporting him to Clayton Co, I'll do that. He doesn't do much work in this county. We found this contractor through Service Magic on Better Homes and Garden's website. What a mess.
    on Apr 04, 2011 · Like 0
  • Itsreally C Marietta, GA
    now you know why many contractors dump service magic,,, referrals are still the best method to find good guys - good guys don't work cheap & they're always busy
    on Apr 05, 2011 · Like 1

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