Drywall person made a mess of our kitchen ceiling.
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Seems like he tried to create some kind of texture with the paper towel. I would get him back and correct the problem. If he refuses, get someone else to correct the problem and bill the first guy.
I agree with William. You should call the first guy back.
If you do decide you want to DIY the fix yourself- please post a picture of the problem on your wall so we can try to help...
I would call the guy to come back to repair the problem.
Thank you for your suggestions, we're going with a new guy and our contractor will cover the repair cost.