I have a Bissell pro-heat 12 amp carpet shampooer that I am having pro
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call the manufacturer for that answer
It sounds like the discharge bucket is not sealed.
I had a Bissell carpet cleaner with the same problem. I took it to a repair shop and he told me to throw it away and get a Hoover. Bissell was well known for this problem. I always thought Bissell was a great name brand.
You can also call Bissell. They should be able to help.
If you have the make and model number, you can look it all up on You Tube. They have tutorials on everything. We have used it for many technical problems.
take it apart and make sure everything is clear.