How to get gas logs to light?

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We installed ventless gas logs last winter. During the summer we turned the gas off. Now we can get the pilot light on but the gas is not lighting across the logs. What is wrong?
  21 answers
  • Janet Pizaro Janet Pizaro on Oct 22, 2015
    If you have the owners manual it gives you trouble shooting. If not I would call the manufacturer.
  • Michele Michele on Oct 22, 2015
    Sounds like your thermopile needs cleaned. This is the metal part that the flame from your pilot light hits. Over time, carbon build up will turn it kind of white-looking. A simple fix is to turn off the gas & allow the unit to cool. Then use a dry scotch pad to clean off the build up. It should light after cleaning. If not, the thermopile is probably bad & needs replaced.
  • Sandra Woods Sandra Woods on Oct 23, 2015
    Replace the batteries in the striker .
    • Jeannie Jeannie on Oct 23, 2015
      @Sandra Woods I haven't replaced the batteries yet, but it might be a good idea to do that anyway.
  • Nancy Heil Nancy Heil on Oct 23, 2015
    My service man told me to buy a can of air like you use to clean your computer and spray it back into the pilot area to get out the dust etc. This usually works quite well.
  • Julia Nelson Julia Nelson on Oct 23, 2015
    Before lighting ours, I vacuum everything with the upholstery attachment then reassemble the "logs" and it lights fine. I do have to hold the gas button in for a while to "prime it" so to speak.
  • Rebekka Rebekka on Oct 23, 2015
    Before we first use ours each fall, my husband takes all the logs out and vacuums and cleans everything. The little holes where the gas come out can get clogged with dust and then the unit won't light.
    • Jeannie Jeannie on Oct 23, 2015
      @Rebekka thank you for the advice. I cleaned the little holes where the gas comes out with a vaccuum and it worked!
  • David And Gloria David And Gloria on Oct 23, 2015
    Are you pushing in the pilot light valve after you turn it to that position before lighting?
  • Vel1629730 Vel1629730 on Oct 23, 2015
    HI -- In most areas, the gas and electric company will come out for free to check your gas lines and pilot lights.
  • Julie Dever Julie Dever on Oct 23, 2015
    My husband did not remember to flip a tiny switch to "on" and ended up calling the service man to find out why his remote controller would not light the logs. $85.00 service charge to show him where the switch was. Aaaarghhhh.
  • Maureen Egan Maureen Egan on Oct 23, 2015
    I found two errors I made when trying to relight the fireplace the following year...namely I forgot that I needed to push the two " lighting> buttons at the same tie. Also rhe logs had gotten moved over the summer which made it impossible to make contact with someone t hope this helps
  • Cindy Atkins Cindy Atkins on Oct 23, 2015
    Do you need batteries in the fireplace receiver or in the remote control?
  • Rus1058682 Rus1058682 on Oct 23, 2015
    Normally, I would say that you have to hold down the button for about a minute in order for the thermalcoupling to heat up. It might need to be replaced. But I would contact the gas company to have them check it out. this is usually free of charge..
  • Marissa Santangelo Marissa Santangelo on Oct 23, 2015
    I have had this happen,most often there is a clog, vacuum fireplace area and the logs,attention to the little holes ie flames to be good luck
  • Psellers Psellers on Oct 23, 2015
    Get out your book that came with the unit.
  • Sandra Woods Sandra Woods on Oct 23, 2015
    We put new batteries in every year ! If not ours will not light .
  • Joan Joan on Oct 24, 2015
    New batteries. When all else fails, check the manual that came with the fireplace logs. There should be a trouble shooting section.
  • MP Burgin MP Burgin on Oct 24, 2015
    I turn mine off for the summer also. I also call the gas company in the fall and they come out, inspect and light it for free. No hassle for me.
  • Arlis Arlis on Oct 24, 2015
    call your local gas company to inspect your furnace and your gas logs and to light both for you
  • Maryann Maryann on Oct 26, 2015
    we shut ours off for the summer, when we get ready to turn it back on, first get he vacuum and vacuum the burner on the top and the pilot. little bugs and or spiders like to make a nest in the pilot part and that can block it. Good Luck
  • Kelly Kelly on Nov 11, 2015
    I agree with Maryann. We vacuum our burner and usually have some lint that causes it not to light.