Wilson lock
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3po3 on Jan 11, 2012That's no good. If this is a security concern, call Weiser customer service ASAP rather than trying to troubleshoot this.Helpful Reply
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Woodbridge Environmental Tiptophouse.com on Jan 11, 2012Check out this web link for working with this lock. http://safeandlock.com/residential-locksmiths/residential-hardware/2-weiser-powerbolt The thumb latch extends the length of the deadbolt into the door. From what I understand when this is done, the key-less pad will not operate for additional security. IN any case batteries are only good for about one year. In addition they suggest that you change your code as over time the buttons become worn leaving no doubt what keys need to be pressed to open. Its lowers the number of possible codes at that point that need to be entered before the door will open.Helpful Reply
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Paticia G on Jan 12, 2012Thanks for the info. We did figure this out -the back snaps off easily and a simple replacement of the 4 AA batteries did the trickHelpful Reply
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3po3 on Jan 12, 2012Nice. Glad you are back in action - and safety.Helpful Reply
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Paticia G on Jan 13, 2012Yes it is thanks to allHelpful Reply
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