Frozen water line in double door fridge/freezer
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Did you buy it new, warranty? Otherwise you can look it up on the internet how to thaw the frozen line. I had maytag that kept freezing up and I would use the blow dryer every month
Check the paperwork that came with your refrig/freezer. Many times it has a "troubleshooting" area. Checkon there to see if it also has a phone number to call where someone can give you ideas. It should still be under warranty.
Here;s a link that may help.....suggests using a hair blow dryer to unfreeze...and more in depth fixes. Hope it solves your problem. You can probably also find help by going to youtube.com and entering frozen waterline in refrigerator and be able to watch videos that might be helpful
http://bustedrefrigerator.com/is-your-refrigerator-water-dispenser-line-frozen
I have tried many ways to thaw out a freezer and the one that works the quickest and the best for me was to put a small fan and let it blow directly into the freezer area you want thaw and the ice will fall out / thaw out very quickly. Hope this idea helps you. Good luck
call the fridge maker.
https://www.reference.com/home-garden/thaw-frozen-water-line-ice-maker-2c2d323687f3d680
https://www.doityourself.com/stry/how-to-fix-an-ice-maker-supply-line-that-is-frozen
http://homeguides.sfgate.com/unfreeze-ice-cube-maker-33759.html
https://www.youtube.com/watch?v=NhUOXBJRQKo