Asked on Jan 15, 2012

I am considering buying American Woodmark cabinets from Home Depot. Does anyone have any experience with these cabinets?

Barbara M
by Barbara M
  32 answers
  • 3po3 3po3 on Jan 15, 2012
    I don't have any personal experience with this product, but I know Home Depot installers can hit-or-miss if you plan to go with them for the work as well. People have great experiences and get great deals, but others are disappointed. I would recommend going with a smaller local company with impeccable references for the install.
  • There ok, The shelves are thin meaning they will warp when any weight is put on them. The hinges sold with the doors are cheap as well. They tend to come loose and the internal springs fail. The drawers are OK, but the glides are low quality. These cabinets have a fairly good quality finish. But if your home is hard on cabinets in general. They may not be a good fit. Some people however take real good care with what they purchase and if you do not abuse these you will get many good years with them. But if your hard on them, you will be fixing hardware and door adjustments all the time. We use these a lot when were prepping a home for a flip. The owners do not want to spend a lot of money, and if installed well, they do look pretty good.
  • Designs by BSB Designs by BSB on Jan 16, 2012
    They are definitely in the lower bracket of quality in the cabinet industry. Woodbridge pointed out some the very big concerns. Ask to see the spec book and look at the construction features, taking note of the thicknesses, the type of drawer construction and most importantly the warranty. I would also encourage you to see a local dealer before a Home Center. If you can find one with MasterBrand Cabinets, you would be leaps and bounds ahead. They offer a big variety for any budget, and maybe most importantly .. they have a real Lifetime Guarantee. If you have a strict budget, then look at Kemper Echo .. if you are mid range, look at Kemper Choice. Both have really great options at competitive prices. People pay a huge premium for box store installs. Again, check references of your local cabinet dealers - you can usually save at least 20% on installation alone by staying away from the big stores. MasterBrand is the largest cabinet manufacture in the industry - you can see their lines here:
  • S and W Kitchens, Inc. S and W Kitchens, Inc. on Jan 16, 2012
    Two great responses Check your local home center for the Martha Stewart or the thomasville cabinets. They are both masterbrand products made by Diamond under a different label. They have a smaller offering as far as door styles and finishes but are a great value. Diamond vibe may also be available in your area....good luck!
  • Designs by BSB Designs by BSB on Jan 16, 2012
    S-W .. I know the MS line is a simplified version of Kemper Echo, do you know if they are offering the same Lifetime warranty? Ive been wondering myself
  • Barbara M Barbara M on Jan 17, 2012
    I am reposting my thank you to all who responded to my inquiry because I'm not sure if the first one went through. I really appreciate all the info and will definitely look into the other suggested lines. I had chosen the all plywood line from American Woodmark because of being made in America and they said the wood was also American grown. Thanks again Barbara
  • Renovation by Design Renovation by Design on Jan 28, 2012
    I have installed these cabinets. I think the quality is great, it's all about the installer. Here is a link to help you with cabinet choices.
  • Jed259135 Jed259135 on Nov 25, 2013
    I have these cabinets and love them them are strong and beautiful the company that installed them did an excellent job
  • Gemelie Gemelie on Dec 16, 2013
    I ordered the cabinets from Home Depot and they were just installed. Everything is in a perfect shape. The doors are of great quality. The shelves are thick and solid, the wood quality of the doors is excellent and colors are rich. I am surprised with above reviewers. I ordered Savanna, the top of their line. I checked local showroom and they sell the same line of cabinets under different names than HD and at a 50% higher price. I got all free upgrades from HD - free glaze, shelves painting, soft close doors, silverwear drawer and one free cabinet. If you don't want to order custom cabinets, they have enough variety to create a great kitchen.
    • Del33134826 Del33134826 on Apr 09, 2018

      Did you order Woodcraft cabinets. I'm so scared now-we've gone though so much designing it all with Home Depot and they've been great-but now the reviews. Can you tell me exactly what cabinets you've purchased and how they have help up. Are they painted or stained?

  • They a re certainly not the top of the line. We've had better results from their Thomasville line like this one we are currently installing.
  • Nur328469 Nur328469 on Apr 15, 2014
    I would never recommend buying woodmark cabinets , We just had them installed and the cabinet frames are a totally different color than the doors. I have had a rep from the company to my home on 2 occasions and there has been no attempt to compensate us. The doors are inconsistent in color and wood grain. They look terrible especially when the sun shines into the kitchen. I will be stripping and staining my 5000.+ dollar cabinets as soon as the weather gets nice!!!! Very unhappy with this product. We have had over 20+ people in to see our new kitchen and no one who has seen the cabinets would consider ever buying woodmark cabinets!!!!!! They don't back their products and do not care if their customers are happy. I would not recommend Home depot either for the same reasons
  • Peggy Peggy on Oct 02, 2014
    I purchased American Woodmark cabinets in March of 2013. The cabinets were stripped where they screwed the metal piece in for the drawers. We had to wait 10 weeks for new cabinets to arrive. I then was at Home Depot wanting to purchase handles for my drawers and cabinets so I went to the sample where I chose my cabinet and realized I had the wrong color cabinets. It is now October and I have been dealing with them for 6 months. I had to send a door to them in May to look at and I still don't have my door. I am ready to take this to the Better Business Bureau and Attorney General. I believe we should be compensated for all the trouble we have been through. I have to live with a color I do not like. Too late to change because I have granite counter tops. Very upset with this company.
    • Estelle Estelle on Dec 27, 2016

      I had a bad experience with Home Depot concerning carpeting. I got the store manager and carpet dealer to come to my home to look at it and they both agreed the job was bad. Asked me what I wanted done, I said, either rip it all out (full house) and replace or refund me the money for the instullation and send your best installer to fix all the problems....done.

  • Home Depot so I understand no longer sells that brand. This is what your hold up is. Not much you can do if they are still willing to warrant the product, no matter how long it takes. I had someone the same issue. Waited five weeks for stuff to arrive, mixed pallet with two orders, Pretty much the same order. Yet different color. The store gave my stuff to the other customer and I ended up with his. I brought back the wrong product only to find that the stuff the other person had received damaged the project as they discarded the packing and simply put everything in back of truck damaging it when they returned it. I ended up waiting another four weeks for product during this time I had already tore out the clients kitchen. Never again. I deal with cabinet wholesalers and they deliver everything on site where I check before accepting order.
  • Johnny West Johnny West on Oct 10, 2014
    I just installed my small kitchen with American Woodmark cabinets. They are basically junk for a high price. If i had to do it all over again, I would never have done it. Ask yourself this question: If you can buy a SOLID WOOD toekick from Lowes or Home Depot for 9 dollars, why does American Woodmark supply a plastic-coated piece of cardboard for toekick and charge out the wazoo for it. Cabinets come in damaged, marks on them, out of square, in need of sanding down to fit correctly with each other, and on and on. I've never seen such a LOW quality product in my life. I paid over 7000 dollars for a very small L-shaped kitchen with NO fancy stuff and I feel I was ripped off. The entire experience was very disheartening. It "looks" good, but I know most of what these are made out of is just particle board and plastic. I got white cabinets, but they upcharge you if you want white insides, otherwise it's fake maple printed on plastic. Don't buy this product line, they are junk!
  • Susan Susan on Jan 31, 2015
    We just installed them in our Kitchen, I absolutely love them, they are very rich looking cabinets. We bought them thru Home Depot, they offered free upgrade to plywood. They are Newport/ Birchwood cabinets. Best for the buy. Stain is Cognac, rich brown tone.
    • See 1 previous
    • Susan Susan on Feb 05, 2015
  • Tim Tim on Feb 25, 2015
    DO NOT PURCHASE THE THERMO FOIL FINISH. I installed Del Ray THERMO FOIL white finish cabinets in Dec 2009. 18 of 26 doors are peeling and separating from the cabinetry. The local rep stated they are moving away from this product because it does not last. Yes they are replacing the defective product but will not allow me to pay the difference for non THERMO FOIL doors. Additionally the cabinet faces have yellowed significantly leading me to believe a low grade oil base paint was used to finish. These are price point cabinets, you will get what you pay for. They are fine for a flip but don't expect a lasting investment if you intend to live with the cabinets.
    • Jamie Schultz Tucker Jamie Schultz Tucker on Nov 19, 2016
      A few of ours were doing the same thing and they, begrudgingly, replaced them but now, and then, they are saying that the light rail was put in improperly and that is why heat is getting to them....what??? Light rails are cosmetic, to hide under-counter lights and not used as a heat shield! Our cabinets were discontinued the year after we installed them, 2013.
  • John brown John brown on Mar 26, 2015
    American Woodmark has poor quality on their cabinets I ordered white cabinets and the butt joints all had lines in them different sizes and you can easily see them the rep Angela Singewald stated that they are considered natural seperations they don't sell the cabinets that way the quality stinks and now I have to live with until I sell my home or replace the cabinet doors. Thanks American Woodmark a waste of 13k
  • Pap1471108 Pap1471108 on Mar 27, 2015
    I used Newport thermofoil cabs in 2 houses in 2003, both homes have defects in the seals between the door and thermfoil coating which is separating from the doors and draws. Now talking to Am Woodmark about repair and replacement-a nightmare. don't go w/ a thermofoil product
    • See 1 previous
    • Marie Marie on Jan 09, 2017

      I am having the same problem with White Newport doors. The thermafoil coating is separating from the edges of most of the doors. After telling me the doors were installed too close to the stove (based on design by Home Depot) the rep could not explain why all the upper doors in the entire kitchen had the same problem, even those 6-8 feet away from the stove. After 4 months only some of the defective doors have been replaced. They should be taken off the market.

  • Gina Knable Gina Knable on Jan 19, 2016
    DON'T do it!!! Search reviews. I just bought them and wish I hadn't. They split at the seams. When they reorder the door fronts to replace them you'll be lucky not to get the same thing. Then they will tell you it's a natural thing that just happens, especially if they're painted or glazed. Just DON'T.
  • You have to understand, you get what you pay for, never more. Most all cabinet manufacturers make and sell different grades of cabinets. And most people go to the big box store and see American Woodmark, Hampton Bay, Kitchen Classics, and Project Source believing that off the shelf, stock cabinets have the same quality as custom or semi-custom cabinets costing 2 -4 times as much. REALLY? Wise up folks. The cheapest cabinet in the store, is the cheapest for a reason. Cabinetry is a major investment and you need to do your research. Experts will tell you a kitchen remodel should average between 10% and 25% of your home's value. If the cabinets your looking at costs significantly lower than that, like those listed above, BEWARE.
    • Jamie Schultz Tucker Jamie Schultz Tucker on Nov 19, 2016
      Wish we would have seen this post before we purchased, but we purchased in 2012. Thought Home Depot would have our back....WRONG!
  • NEVER EVER buy cabinets from a big box store! Oh if you're willing to pay more than from a custom shop you can get decent cabinets, but usually like most retailers they mark cabinets up 50% then tell you you'll get 30% off and a free sink, lol. Go straight to an authorized dealer, or authorized installer for the best quality and price.
  • Mari Detto Mari Detto on Dec 27, 2016

    The best reasonable cabinets we've purchased for 4 kitchen remodels are these from RTA reserve in vintage white. I've had them in my kitchen for 4 years and they are like new.

  • Bernice H Bernice H on Jan 13, 2017

    what about cabinets from Sears? Are they in the same category as HD?

  • Scott Scott on Jan 25, 2018

    I am a licensed general contractor (32years). I have used this cabinet on several projects in the past. NEVER again. Their customer service is absolutely horrible. I would not install this product if it were free!

  • Bik33562236 Bik33562236 on Jun 05, 2018

    Run don’t walk RUN spent 9k on cabinets they look like they were made by 5yr olds absolutely junk. Fighting with manufacture for a refund

  • GiGi Coleman GiGi Coleman on Jun 20, 2018

    I have had American Wood Cabinets since 1997 and have had one minor problem. The hinges on top part of lazy susie broke but it was a quick fix. We only had 1 child at home in 1997 and they left in 2002 so this may have also been a factor.

  • Sarah Sarah on Jul 24, 2018

    Don't do it. We are doing a kitchen reno and it has been rife with errors. First order: all corner cabinets split or broken. It took 10 days to receive new cabinets. This delayed construction and increased contractor fees, considerably. Today, when the contractor was hanging the wall cabinets, we realized they sent the wrong size. Shoddy workmanship, poor quality control. It costs us thousands in delayed construction.

  • Arlyn Arlyn on Jan 22, 2021

    The home depot installer in Miami 13 years ago wasn't the problem. The problem was and is the poor quality in way the drawers are supported and hinges for the doors. The home depot installers told me that American Woodmark was of inferior quality and was difficult to get them to replace faulty equipment. I now have to replace my 13 cabinets, a $28,000 job. Steer clear.

  • Dave Cummings Dave Cummings on Jun 13, 2022

    My experience with American Woodmark (and with Home Depot) has not been good. The Home Depot kitchen designer didn't include all the necessary items in the original order but did include an unneeded $250 panel. 2 of the cabinets received were of poor quality. I took the bad cabinets into HD to show them the problems. It then took 2 months to finally get those cabinets re-ordered. This was mostly due to staffing shortage at Home Depot causing me to have to explain the situation to 6 different people at HD and being told more than once that "My supervisor needs to review this first" and then that the American Woodmark area representative needed to review the faulty cabinets before the order was eventually submitted May 4. They said they would expedite it. Today (June 13) AmWood customer service said that delivery is scheduled for this Thursday, June 16 however when I called the delivery company today they had no record of that order. AmWood said they would track it down and get back to me in a couple of days. An extremely frustrating experience all around.

  • Karyn Musick Glotzer Karyn Musick Glotzer on Nov 08, 2022

    Many of these reviews are 10 years old, so, this will be an updated and current review!

    I just finished a complete Kitchen Remodel and purchased my American Woodmark Cabinets from Home Depot. I was pleasantly surprised at how smooth the process went. Like most, I was on a budget and American Woodmark had a 30% off sale at the time I was purchasing my Cabinets.

    1.) The Kitchen Designer at Home Depot was very knowledgeable about the product. After, a Field Measure from someone that she had sent out to do the Kitchen measure, she did a CAD drawing and layout of my Kitchen. The footprint was not going to change from the previous layout.

    2.) I went over all the “must haves” that I wanted in my new Kitchen. American Woodmark offers a lot of bells and whistles from, Door Style, Glass Inserts, Colors and many types of Organizational upgrades. She was very helpful and gave me some nice ideas.

    3.) After the order was placed, the Designer said it would take about 6 weeks to receive my Cabinets. I was able to log into the American Woodmark website, to track my order. Surprisingly, my order was shipping out, 10 days after my order was placed!

    4.) American Woodmark contacted me to set up the delivery date and they showed up, on time, and very organized. They unloaded the ordered and stacked everything nicely in my garage. All the boxes had numbers to reference, which was very easy to follow. The Cabinets were packed very well without any damages!

    5.) I had my own Cabinet Installer assemble my Kitchen. The quote from HD to do the install was fairly high, so, I used my own source.

    The Cabinets came completely assembled, no building or having to put them together. Just Filler pieces needed to be cut to fit, which was not difficult to do. Alignment for the Doors was also simple, if they needed to be adjusted.

    6.) The quality of the Cabinets, seem to be decent. The Shelf Pins are metal and support the Shelves well. I love the Dove Tail “soft close” Drawers and they open and close smoothly.

    Over all, I had a great experience with American Woodmark and Home Depot! I would highly recommend the product. As far as, Home Depot, I guess it depends on your Designer. I got lucky to get someone that knew the product well and knew what she was doing!

  • Mogie Mogie on Nov 08, 2022

    Why don't you goggle this and include the word "reviews" in the search this should bring people who have personal experience with these.

  • Eric Eric on May 26, 2023

    Well, well, I have been reading these reviews and want to add in my part in my current American Woodmark experience (Adelade cabinets, navy blue base, grey uppers).

    First, the Home Depot you deal with WILL make a huge difference in your experience. I currently am temporarily working in N VA, my house I am remodeling is in N MS. The Home Depot we dealt in N VA with ordering the cabinets was positively AWESOME, they were knowledgeable, the design was great, their color scheme advise was spot on, they were fast, extremely helpful, just a great experience. Now after all the design and everything was ordered, I decided to have the original measurements double checked (the original contractor that was doing the kitchen screwed up so bad that after we fired him and redid every he had done). I went to the Home Depot here in my home town to get one of their guys come check the layout measurements. OMG, took 2 1/2 hours to get the measure scheduled, was contacted by their corporate kitchen design department, after 2 weeks it was finally figured out that I wasnt designing a kitchen, I was have measurements checked, the last conversation I had with them was because I received an email from American Woodmark verifying that my cabinet order was being cancelled. So YES, contrary to some of the above reviews as somebody who dealt 2 different stores, the STORE MAKES ALL THE DIFFERENCE. If your initial visit tells you they are clueless, go to another store.

    Second, American Woodmark themselves, after our initial fiasco caused by the second store, my experience with them has been nothing but great. My order was placed in mid Nov with a end of Dec delivery. When we had the contractor issues we changed the delivery to beginning of Mar with no problems. The cabinets came in on time. We had a couple of issues, the double wall oven cabinet had some scratches and my step son who inspected the cabinets on delivery thought there was a damaged drawer slide for the utensil/pantry cabinet slide out (turns it had shifted during shipping, which something they tell you about before hand). Anyway, don't understand the reviews talking about getting Home Depot involved with shipping issues on damaged cabinets, that is NOT how it works, my wife called American Woodmark about the issues. The rep was very good, she said she was going to send out new slides, and a new wall cabinet unit for the double oven, she also said she would go ahead and send an extra skin panel and some dummy decorator doors, in case the other cabinet got scratched, she said that is kinda common with the large full height cabinets. We got all the new pieces two weeks later. The new cabinet had tiny ding in it but nothing the provided touch up sticks wont take care of.

    I have been doing the install myself and everything has been straight forward and easy enough, this is the first time I have installed cabinets. The cabinets are good quality, they seem sturdy enough and are very nice looking cabinets. Could you get better quality, yes you can. These have solid maple fronts, doors, drawers, and shelves. The sides of the full length oven cabinet, and refrigerator surround are also solid maple. The sides of the base cabinets and uppers are veneered pressed wood, which helps on the weight (especially the uppers). I only got 12 cabinets: 2 full length (wall oven and refrig surround), 2 reg wall, 1 corner wall, sink base, blind corner base, spice drawer base, utensil base, pots and pans drawer base, then a double base and drawer base for the island. If I had gone with some solid wood custom cabinets I would have spent close to 28,000 rather than the 8000 I spent for the ones I got (which 6 of them are pretty much solid wood anyway). The soft close drawers are awesome and the tiered silverware drawer is spectacular. My wife loves the lazy susan in the corner cabinet.

    Point being, the quality will depend on what type and how many cabinets you get. If you get a lot of double bases or double wall cabinets to do long runs, you may want some better cabinets. If like me you have very few reg size cabinets, and several specialty cabinets for a smaller kitchen, American Woodmark are perfect.

    One last thing, from reading the other reviews I feel like there were some things not mentioned which I get the feeling they were not done. When you order the cabinets they will tell you about a webinar you can attend with a manufacturer representative, mine happen to come with free paint if I attended, saving almost $2000. I found this webinar meeting to be great, told us what to expect when the cabinets arrived and gave us some tips, the big thing was telling us that the drawers, doors, slides will most likely not be flush, square, straight etcetera, because they do not "permanently" install them before shipping, all the "permanent" adjustments will have to be done after they installed on location. The other thing is if you have never dealt with these cabinets before, READ the instructions and use the online resources guide provided by American Woodmark, I found the information in these places massively helpful. I thought I had a full understanding of how to install cabinets, but the extra tips and tidbits of information provided made all the difference.