Asked on Jan 15, 2012
I am considering buying American Woodmark cabinets from Home Depot. Does anyone have any experience with these cabinets?
by
Barbara M
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The best reasonable cabinets we've purchased for 4 kitchen remodels are these from cabinetgiant.com----- RTA reserve in vintage white. I've had them in my kitchen for 4 years and they are like new.
what about cabinets from Sears? Are they in the same category as HD?
I am a licensed general contractor (32years). I have used this cabinet on several projects in the past. NEVER again. Their customer service is absolutely horrible. I would not install this product if it were free!
Run don’t walk RUN spent 9k on cabinets they look like they were made by 5yr olds absolutely junk. Fighting with manufacture for a refund
I have had American Wood Cabinets since 1997 and have had one minor problem. The hinges on top part of lazy susie broke but it was a quick fix. We only had 1 child at home in 1997 and they left in 2002 so this may have also been a factor.
Don't do it. We are doing a kitchen reno and it has been rife with errors. First order: all corner cabinets split or broken. It took 10 days to receive new cabinets. This delayed construction and increased contractor fees, considerably. Today, when the contractor was hanging the wall cabinets, we realized they sent the wrong size. Shoddy workmanship, poor quality control. It costs us thousands in delayed construction.
The home depot installer in Miami 13 years ago wasn't the problem. The problem was and is the poor quality in way the drawers are supported and hinges for the doors. The home depot installers told me that American Woodmark was of inferior quality and was difficult to get them to replace faulty equipment. I now have to replace my 13 cabinets, a $28,000 job. Steer clear.
My experience with American Woodmark (and with Home Depot) has not been good. The Home Depot kitchen designer didn't include all the necessary items in the original order but did include an unneeded $250 panel. 2 of the cabinets received were of poor quality. I took the bad cabinets into HD to show them the problems. It then took 2 months to finally get those cabinets re-ordered. This was mostly due to staffing shortage at Home Depot causing me to have to explain the situation to 6 different people at HD and being told more than once that "My supervisor needs to review this first" and then that the American Woodmark area representative needed to review the faulty cabinets before the order was eventually submitted May 4. They said they would expedite it. Today (June 13) AmWood customer service said that delivery is scheduled for this Thursday, June 16 however when I called the delivery company today they had no record of that order. AmWood said they would track it down and get back to me in a couple of days. An extremely frustrating experience all around.
Many of these reviews are 10 years old, so, this will be an updated and current review!
I just finished a complete Kitchen Remodel and purchased my American Woodmark Cabinets from Home Depot. I was pleasantly surprised at how smooth the process went. Like most, I was on a budget and American Woodmark had a 30% off sale at the time I was purchasing my Cabinets.
1.) The Kitchen Designer at Home Depot was very knowledgeable about the product. After, a Field Measure from someone that she had sent out to do the Kitchen measure, she did a CAD drawing and layout of my Kitchen. The footprint was not going to change from the previous layout.
2.) I went over all the “must haves” that I wanted in my new Kitchen. American Woodmark offers a lot of bells and whistles from, Door Style, Glass Inserts, Colors and many types of Organizational upgrades. She was very helpful and gave me some nice ideas.
3.) After the order was placed, the Designer said it would take about 6 weeks to receive my Cabinets. I was able to log into the American Woodmark website, to track my order. Surprisingly, my order was shipping out, 10 days after my order was placed!
4.) American Woodmark contacted me to set up the delivery date and they showed up, on time, and very organized. They unloaded the ordered and stacked everything nicely in my garage. All the boxes had numbers to reference, which was very easy to follow. The Cabinets were packed very well without any damages!
5.) I had my own Cabinet Installer assemble my Kitchen. The quote from HD to do the install was fairly high, so, I used my own source.
The Cabinets came completely assembled, no building or having to put them together. Just Filler pieces needed to be cut to fit, which was not difficult to do. Alignment for the Doors was also simple, if they needed to be adjusted.
6.) The quality of the Cabinets, seem to be decent. The Shelf Pins are metal and support the Shelves well. I love the Dove Tail “soft close” Drawers and they open and close smoothly.
Over all, I had a great experience with American Woodmark and Home Depot! I would highly recommend the product. As far as, Home Depot, I guess it depends on your Designer. I got lucky to get someone that knew the product well and knew what she was doing!
Why don't you goggle this and include the word "reviews" in the search this should bring people who have personal experience with these.
Well, well, I have been reading these reviews and want to add in my part in my current American Woodmark experience (Adelade cabinets, navy blue base, grey uppers).
First, the Home Depot you deal with WILL make a huge difference in your experience. I currently am temporarily working in N VA, my house I am remodeling is in N MS. The Home Depot we dealt in N VA with ordering the cabinets was positively AWESOME, they were knowledgeable, the design was great, their color scheme advise was spot on, they were fast, extremely helpful, just a great experience. Now after all the design and everything was ordered, I decided to have the original measurements double checked (the original contractor that was doing the kitchen screwed up so bad that after we fired him and redid every he had done). I went to the Home Depot here in my home town to get one of their guys come check the layout measurements. OMG, took 2 1/2 hours to get the measure scheduled, was contacted by their corporate kitchen design department, after 2 weeks it was finally figured out that I wasnt designing a kitchen, I was have measurements checked, the last conversation I had with them was because I received an email from American Woodmark verifying that my cabinet order was being cancelled. So YES, contrary to some of the above reviews as somebody who dealt 2 different stores, the STORE MAKES ALL THE DIFFERENCE. If your initial visit tells you they are clueless, go to another store.
Second, American Woodmark themselves, after our initial fiasco caused by the second store, my experience with them has been nothing but great. My order was placed in mid Nov with a end of Dec delivery. When we had the contractor issues we changed the delivery to beginning of Mar with no problems. The cabinets came in on time. We had a couple of issues, the double wall oven cabinet had some scratches and my step son who inspected the cabinets on delivery thought there was a damaged drawer slide for the utensil/pantry cabinet slide out (turns it had shifted during shipping, which something they tell you about before hand). Anyway, don't understand the reviews talking about getting Home Depot involved with shipping issues on damaged cabinets, that is NOT how it works, my wife called American Woodmark about the issues. The rep was very good, she said she was going to send out new slides, and a new wall cabinet unit for the double oven, she also said she would go ahead and send an extra skin panel and some dummy decorator doors, in case the other cabinet got scratched, she said that is kinda common with the large full height cabinets. We got all the new pieces two weeks later. The new cabinet had tiny ding in it but nothing the provided touch up sticks wont take care of.
I have been doing the install myself and everything has been straight forward and easy enough, this is the first time I have installed cabinets. The cabinets are good quality, they seem sturdy enough and are very nice looking cabinets. Could you get better quality, yes you can. These have solid maple fronts, doors, drawers, and shelves. The sides of the full length oven cabinet, and refrigerator surround are also solid maple. The sides of the base cabinets and uppers are veneered pressed wood, which helps on the weight (especially the uppers). I only got 12 cabinets: 2 full length (wall oven and refrig surround), 2 reg wall, 1 corner wall, sink base, blind corner base, spice drawer base, utensil base, pots and pans drawer base, then a double base and drawer base for the island. If I had gone with some solid wood custom cabinets I would have spent close to 28,000 rather than the 8000 I spent for the ones I got (which 6 of them are pretty much solid wood anyway). The soft close drawers are awesome and the tiered silverware drawer is spectacular. My wife loves the lazy susan in the corner cabinet.
Point being, the quality will depend on what type and how many cabinets you get. If you get a lot of double bases or double wall cabinets to do long runs, you may want some better cabinets. If like me you have very few reg size cabinets, and several specialty cabinets for a smaller kitchen, American Woodmark are perfect.
One last thing, from reading the other reviews I feel like there were some things not mentioned which I get the feeling they were not done. When you order the cabinets they will tell you about a webinar you can attend with a manufacturer representative, mine happen to come with free paint if I attended, saving almost $2000. I found this webinar meeting to be great, told us what to expect when the cabinets arrived and gave us some tips, the big thing was telling us that the drawers, doors, slides will most likely not be flush, square, straight etcetera, because they do not "permanently" install them before shipping, all the "permanent" adjustments will have to be done after they installed on location. The other thing is if you have never dealt with these cabinets before, READ the instructions and use the online resources guide provided by American Woodmark, I found the information in these places massively helpful. I thought I had a full understanding of how to install cabinets, but the extra tips and tidbits of information provided made all the difference.