Help with heat pump ductwork-there's leaking duct work under house
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You need to call an HVAC professional.
Duct tape and yes it does work
https://www.thisoldhouse.com/how-to/how-to-fix-leaks-air-ducts
You need to contact the company that it was purchased from. They will help you get the right person to get it done right. Most have 25 year warranties and some have 50. Not all HVC guys are trained to work on the heat pump systems and if it is still under any kind of warranty, that might void it out.