How to repair wood floors sticking up against old wood floors? Help!

Bought a new home...4 bedrooms/ walk-in closets, carpet removed...flooring business sold us the hard wood flooring. They hired installers...when I saw these newly installed wood floors and the wood lip sticking up, I was and am still upset...Shouldn't it flow from one room into another? Flooring business did not match older flooring shine...dull and pickled new flooring...ugh...What to do???
  2 answers
  • C. D. Scallan C. D. Scallan on Jun 20, 2017
    The wood should not be buckled, lipped or anything but smoothly transitioning from one room to the next . They're called transition strips and every decent installer has them in his truck /van at all times . To leave your floor the way it is , is a trip hazard . You or a member of your family or someone else could fall and hurt themselves .
    If they don't offer to come and fix it or replace it free of charge , get an attorney . I am not a litigious person , but you got ripped off .
    Sincerely
    Former owner of a flooring business

    • See 1 previous
    • C. D. Scallan C. D. Scallan on Jun 20, 2017
      If the salesman told you that he could match the new wood to the old wood , he sold you a pipe dream , its impossible . As for shiny next to dull, one is old , one new. Unless you paid for the old to be sanded down and refinished , that's how its going to look . He should have informed you of this when they came out to measure the rooms .

  • Sarah Barganier Sarah Barganier on Jun 20, 2017
    I'm with CD on this, you need to make the flooring installer fix it right.