Huge gap between the wall and the countertop

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My contractor created the countertop template measuring the cabinets not following the wall. It was clear that the wall was uneven because the cabinet guy had left shimmies between the wall and the cabinets. He still went with the cabinets and I thought nothing about it (I guess I am just as stupid as he is) once it was done I am in tears of the work he did, bad cuts, and patches. I had given him a $1200 deposit (he requires to start) I did not pay him the balance of $1400 (added another small section so his total was $2600) I still feel robbed and so angry. We did not have a contract so I have nothing to fall back on.
My question is, how do I fix this gap?? :(
q huge gap between the wall and the countertop
q huge gap between the wall and the countertop
q huge gap between the wall and the countertop
q huge gap between the wall and the countertop
here he had cut it too short and he wanted to caulk it!!
q huge gap between the wall and the countertop
He left the sink showing on one side more than another. I thought he had cut the opening too big so there is nothing I could do and after he glued it down I saw there was room at the end to push it in he just did not want to trim a bit by the faucet end!!
q huge gap between the wall and the countertop
  7 answers
  • Julie  McCuiston Julie McCuiston on Feb 12, 2018
    Is the gap just the counter top or is there a gap between the wall and cabinet too?
    If this is granite, I would have a granite fabricator cut pieces to be installed as a backsplash piece. If the granite is too thin, they can epoxy the pieces together to get a pretty uniform look.

    • Juliana Juliana on Feb 12, 2018
      It's just between the wall and the cabinet. I did ask him to come back and do a backsplash. He was already coming back to put a backsplash on the peninsula because he did not do a template there and it was off again by a 1/2 inch. did not include images of that.

  • Julie  McCuiston Julie McCuiston on Feb 12, 2018
    His seams are awful! I am so sorry you got burned on this. ALWAYS get solid rec from friends jobs and see the contractors completed work first. And make sure you review this guy poorly. You could save another homeowner a great deal of grief!

    • Juliana Juliana on Feb 12, 2018
      and that was a better color seam, he had used bright cream color for the decking and I said you can see a white line around the whole counter! so he grabbed black ink (the one she should've added a bit to the cream epoxy to match the counter) and rubbed it all around on the seams, well now I had a black like and not only that, the black went also into the small normal cracks of the quartzite and now I had BLACK CRACKS showing!! I said you are making it worse!! take it off! he tried to clean it up but it was too late. I wanted him to just leave so I could cry so I told him to just leave it an go.
      Now I am getting angrier with every passing hour and I am not paying him the balance which I still think the $1200 I gave him to ruin my expensive Taj Mahal what too much money as it is.

  • Juliana Juliana on Feb 12, 2018
    I know, I know... he came recommended by someone I know who said she had not used him but two of her clients had and no complaints. I contacted 3 installers and he was the only one who responded. I am in Houston and with hurricane Harvey rebuilt the contractors are still swamped. It's a catch 22 because you are in need of a contractor (there aren't many available) and then you have losers like this on coming out of the woodworks to do crap jobs like this and you don't know because you are taking whomever calls you back! it is so frustrating and paralyzing how unscrupulous people can be when there is a catastrophe like this and they come out to practically rob people.

  • Julie  McCuiston Julie McCuiston on Feb 12, 2018
    Yes.....quartzite is very spendy. Do NOT pay him another cent! I would not allow him back in to do ANYMORE work.

  • Jlnatty Jlnatty on Feb 12, 2018
    I'm wondering if maybe the slab piece(s) could be slid back on top of the cabinets closer to the wall to shrink the gap between back of slab and the wall? I would check to see if your contractor "glued" down the slab to the cabinet tops and how much of an overhang you have in front. If there is say an inch to inch and one-half overhang across the front of your slab, maybe the slab could be slid back say one-half inch closer to the wall, closing the gap enough that when you add a backsplash you could fill in the difference with foam backer stuffed into the space between back of countertop and wall and then use flexible caulk to close the gap -- would depend on how thick your backsplash is as to whether this might be a viable fix. Or, if you have a granite backsplash already purchased and ready to be installed or plan on having one installed, its thickness would help shrink further the partially closed gap if you can slide the slab(s) closer toward the back of the cabinets/wall areas. Look into whether there is some kind of fastener (perhaps made of plastic?) you could screw into the backsplash area that would keep the backside of the slab backsplash a bit away from the wall, and then you could top it with caulk and maybe a decorative trim to finish closing the gap.

  • J'hon Williams J'hon Williams on Feb 14, 2018
    For the backsplash, you could use base-wood and then place whatever tile you are using on it. It will come out a little further than normal but would look like it was intentional. You would need to tile the top of the wood showing so leave yourself at least 3/4. That is so unfortunate. Terrible work. I as the prior suggestion was if you can move the whole thing back. But if you can not... this would solve your problem.

  • Sharon sailor Sharon sailor on Apr 23, 2020

    I know this is a year later, but how did you fix? can you post photos?