My earth box is not wicking water to the soil. What should I do?
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Perhaps the wick needs to be primed? Have you tried watering from above to get it going?
Brenda beat me to it, as that was my first thought too. See if this helps.
https://www.gardeningknowhow.com/special/containers/planting-in-an-earthbox.htm
Surprised customer service was not able to help. Sorry about that! Hopefully this link will remedy the issue.
Also poke a couple holes into soil with chopsticks to aerate - away from the crown of the plant
you may have an air pocket in the area where the soil contacts the water reservoir... you may have to empty the container... put soil back in making sure to pack it tighter in the wick-ing box.... also the "overflow" hole may be too low... so the reservoir does not fill up enough.