Will sun and rain change the miss color on our shingles?

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We had our whole roof replaced with IKO Architectural shingles last week because of larger than golf ball size hail in early June. We used a highly rated contractor that we've used a number of times in the past to replace shingles from wind damage and siding from another hail storm a few years back. Every time we were completely happy with them. They do excellent work, clean up after themselves and are very respectful of our home when working on it. Everyone we have dealt with this from this company we've dealt with has been very friendly and helpful.
I've been sick with Bronchitis the last week and hubby was out of town. Because of our trust, I didn't come out to check the roof until it was completed and found the discoloration you'll see if the photos below. I shared one in black and white because it shows it better.
I talked to the foreman, he said he'd call his boss. When I didn't hear back from his boss, they are usually very prompt. I sent him a text with photos. He got back to me shortly saying the foreman called one of the owners instead of him and he didn't hear about it until my photos. He apologized for no one calling me. He'd got info before he called and said the owner contacted the shingle company, they said that some of the shingles held more "oil" from processing and in depending on sun and rain, the oils would wear off and match the rest of the roof within 3 to 8 months. If for some reason it doesn't the manufacturer would pay to replace the whole roof again.
Not having any experience with this, I thought I'd check with the Pros here to see if this is true.
Though I trust our contractors, we've never used this brand of shingles before and I don't want to wait up to 8 months to find out if our roof will look nice again.
I'm hoping you can help me with this Bob.
Woodbridge Environmental Tiptophouse.com
q roofs shingles sun color damage info, home maintenance repairs, roofing
q roofs shingles sun color damage info, home maintenance repairs, roofing
  26 answers
  • Hannah V Hannah V on Aug 18, 2014
    @Woodbridge Environmental Tiptophouse.com

    • Z Z on Aug 18, 2014
      @Hannah V, I tagged Bob in the original post too.

  • Hi Becky, Oils have noting to do with it. Roofing shingles are produced in lots. These lots have code numbers that assure that the colors match. The mixing and blending of the stones, the amount of color, the amount of chemicals can be ever so slightly off thus the reason for the color mismatch. So if you were to install a new complete roof, you would purchase from one lot number. When supplies are low, the lot number quantities are often not enough to complete a roof. Better roofers will mix the lots up using a few shingles from each bundle from each lot so there is no real pattern such as you have on our roof. What they did was use the same shingles from one lot, until they ran out of that lot number then started with another lot number that was slightly different. When that ran out, they grabbed another few bundles from the original lot, thus the pattern. Even though the roof color is the same and the shingles are the same type and style. The colors simply do not match. And never will. What the roofer is hoping is that the sun will bleach the colors so they will fade and blend better and that you will forget or simply be in a mind set that you will forget about it. If this was an insurance job, I would get the insurance company on the phone right away and tell them that your not accepting this job and that they need to fix it right away. The colors will never blend. The manufacture will not warrant a color on the roof if the lots are miss matched. And this is the case here. Tell them to tear if off, or provide a written letter from the manufacture, NOT the rep that sells them that they will replace if the color does not match. And that replacement will be for both materials AND labor. If they cannot provide that, and I doubt they can, tell them to remove and replace the roof with the same lot color on the entire house. I have dealt with manufactures reps before. Their goal is to sell shingles and will do what ever they have to in order to keep the roofer happy. After all these are the guys that buy his product. The rep cannot warrant or does not have the authority to warrant anything they sell. Only the engineers and manufacture can provide this warranty. If you read the directions they tell you to match the lot. This is the very reason that they say to do this. Here is the link to warranty. To get it you need to take several photos, remove two complete shingles of each mismatched color and ship them to the manufacture for analysis of their product. There is a number on their web site that connects you directly with the warranty department. I suggest you call them right away and ask them about installation and color differences. Most of this warranty is for roofs that are older and the colors change a lot. Your roof is new, and there should be a pretty good match right from the start. http://www.iko.com/residential/homeowner/usa-warranties/

  • Moxie Moxie on Aug 18, 2014
    good response WE; I'm sorry to say for your roof that I concur.

  • Melissa Gutilla Melissa Gutilla on Aug 18, 2014
    I have never heard of that. I would make them redo it. I agree with everything Woodbridge said. We had our roof done 2 years ago November and just build a shed out back we bought the same shingles from the same company and they all match perfect so sun, rain etc makes no difference at all.

  • Z Z on Aug 18, 2014
    @Woodbridge Environmental Tiptophouse.com Bob, that's the first thing I asked my contact from the roofing company was, "did they check the lot numbers?", when I was giving the bull about the oils, supposedly this came from the manufacturer through his boss, one of the owners, who he'd called after getting my text with the pictures. I also asked for written proof that the manufacturer would replace the whole roof, as I was told, if the colors did not match within the time frame given. They could not give one to me. Thank you so much for your help Bob. I knew you'd be able to help me. I'll be calling IKO first thing in the morning as their offices are closed right now. After that I'll call the owner of the roofing company.

    • See 1 previous
    • Z Z on Aug 18, 2014
      @Woodbridge Environmental Tiptophouse.com Thank you Bob. I will be sure to keep you posted.

  • Gladys Gladys on Aug 19, 2014
    Amazing! They had to have noticed a difference when they put them down, unless they had very dark sunglasses on. If they had used one color on one side of the house, and one on the other, I don't think it would have been noticeable, except from an airplane flying very low. Hope you get good results immediately, and hopefully they'll learn a lesson from it. Also hope you have had the last of the roofing damage from storms, but you're in the path. Stay safe!

    • See 2 previous
    • Z Z on Aug 19, 2014
      @Gladys, I do not openly share my photography anywhere online and I've a new laptop. Since most of my photos were taken before that, the only way I can think of to share them is through my fb album. Please let me know when you've seen them so I can delete this link. https://www.facebook.com/media/set/?set=a.1126196408542.19793.1636129108&type=1&l=803df35c78

  • Donna Donna on Aug 19, 2014
    we had the same problem and my husband put them on his is a roofer we called the co.they came out nad gave us 7,000.00 back .they have to look at them they took pictures and it was not a weather problem....our church was done maybe 15 years ago and it still looks like that they will not change if bad shingles....but do call the co.

    • Z Z on Aug 19, 2014
      @Thanks for your input Donna. I do not want a refund, but I suppose if they won't change them, it would have to do. My hubby thinks I'm too picky, but I can't help it, when you have a whole roof replaced, you expect to all to match. It would be different if it was a patch job. I'll be calling the manufacturer and the company that delivered the shingles today too. Gosh, I don't have time for this. I'm just starting to heal from bronchitis. I wanted to spend this week relaxing. This makes me just want to sit down and cry. I know it's just a roof, but it's my roof and I want it to look pretty.

  • Z Z on Aug 19, 2014
    @Woodbridge Environmental Tiptophouse.com Bob, I contacted the insurance company and there is nothing they can do since they already paid us. I didn't even think about that. I left a message with one of the owners of the roofing company, which we've been very pleased with their work until now, to call me. I'll let you know what I hear.

    • See 1 previous
    • Z Z on Aug 19, 2014
      @Woodbridge Environmental Tiptophouse.com Bob, I talked to one of the owners today and he assures me it was all the same lot and is still sticking to the oils in processing story. I have no reason, from past experience, not to trust this company, so my next step was to contact IKO. They said the same thing about the oils in processing and are sending me a claim form. They asked if I would give it 90 days before filing though.

  • Suzanne Suzanne on Aug 19, 2014
    too bad you can't publish the roofer's name and warn people. Maybe you can contact the Better Business Bureau. Maybe there's an Angie's List you can post on. AND I don't think you are too picky. Maybe too nice though.

    • See 2 previous
    • Z Z on Aug 20, 2014
      @Thank you Suzanne, I appreciate that.

  • This is not because the roofer is bad or did anything really wrong. The installers normally get matching lot numbers when a roof that size is shipped, and they nail it on. You really cannot see this difference when your up close to the roof installing it. Its not that simple. I would think the roofing contractor might have a recourse with the supplier sending him a roof with different lot numbers on it. At least the supplier should have told him to check and mix the singles so you would never see the difference. The bottom line on this is the roofer is on the hook, what will make him or break him is his willingness to fix the issue at hand.

    • Z Z on Aug 19, 2014
      @Woodbridge Environmental Tiptophouse.com Thank you Bob. I completely agree with what you've said. After talking to one of the owners today and what I heard later from the shingle manufacturer, I feel like a meany. I truly try and be fair about every part of my life, from family and friends, here on Hometalk and when dealing with others through business. That's just how I was brought up and plan on staying that way. I also don't want to be taken advantage of, which is why I came here and asked for your help. I believe you do business the same way.

  • Read the warranty carefully. And get in writing about the labor and materials side of this. Manufactures do not warrant labor, only materials. I hope I am wrong, but this is not the first time I have seen this and it had nothing to do with oils in the product. Keeping fingers crossed.

    • Z Z on Aug 19, 2014
      @Woodbridge Environmental Tiptophouse.com Bob, the owner of the roofing company that I talked to said he'll get it in writing for me this week. The labor part is what gets me too. I don't want to have to pay for these shingles to be replaced and the insurance guy said their part is over so there's no getting it there, which makes perfect sense. I was really surprised that IKO said the same thing as I have never ever heard anything about oils in processing drying at different rates. You buy in lots to avoid that! Makes no sense to me.

  • MY thoughts are if its from the same lot, every package should be exactly the same. Why would one bundle have more oils in it then another if its from the same materials? AS long as you get in writing that the roof color will blend in a few days and if it does not that the roofer will replace it at no cost to you. Enjoy the rest of the summer. If indeed its oil, however, where is it going to go? Does it wash off with rain, or simply dry up in the sun. Will it harm plants, shrubs? After all its a petroleum product.

    • Z Z on Aug 20, 2014
      @Woodbridge Environmental Tiptophouse.com Bob, I'm just as baffled as you are. Why have lots if they don't mean they all match? And how did the few lighter shingles dry faster than the rest of the roof if they were packaged and placed on pallets at the same time? It just doesn't make sense at all. I just looked up IKO on the BBB and they have an A- rating. That's encouraging. They've been in business since 1949 with only 30 complaints filed against them. Fifteen relating to their product fifteen to their warranty/guarantee. All have been closed, but I have not taken the time to read them, as of yet. By what I was told the sun was to dry the oil and the rain would wash it off. Never gave a thought to our plantings.

  • Jeanette S Jeanette S on Aug 20, 2014
    Becky, I don't blame you for your concern. If you are paying thousands of dollars for a job to be done, you expect there to at least be a supervisor who knows how to select the product. A few minutes at the beginning of this project...just check the numbers on the bundles....and this could have been avoided! This is just sloppy management. You can bet that close up and on top of a roof the workers could not tell the difference.

    • Z Z on Aug 20, 2014
      @Thank you Jeanette. I was beginning to think that maybe it's because I've been so sick the last couple weeks with bronchitis that this bothered me more than it should, but I just want to cry whenever I think of it.

  • EastHillRestorations EastHillRestorations on Aug 20, 2014
    I don't think you're being too picky or mean. This type of discoloration on a new roof is not acceptable. Hopefully it will blend with a little time, but that seems an odd theory to me. Best of luck.

    • Z Z on Aug 20, 2014
      @EastHillRestorations Thank you for your kind words. As mentioned to Jeanette, I feared I was over reacting. It's so nice to hear from others that is not the case. That I do have reason to be concerned about this.

  • Z Z on Sep 06, 2014
    Update. The manufacture is paying our roofing company to remove two shingles from the light and dark sections, replacing them of course, while testing the samples. If they find they were of a different lot or that the testing proves they will not soon match, they will pay our roofers to replace the roof with no cost to us.

  • Cannot wait for the answer!! How they are going to tell is interesting at best. Its the gravel on the top of each shingle that determines its shade. I assume they maintain samples of each shingle lot to use as a match to others. Keep us Posted.

    • Z Z on Sep 07, 2014
      @Woodbridge Environmental Tiptophouse.com I'm not sure how they do it Bob, but I'm glad they are doing something about it. It would have been done sooner, but we've had so much rain here, making it a bit dangerous to get on our steep roof.

  • Did the roofer ever provide you with a written warranty on labor if the shingles did not match like he said?

    • Z Z on Sep 07, 2014
      @Woodbridge Environmental Tiptophouse.com I'll have to ask my hubby if the foreman that was here to remove the shingles gave it to him. I didn't go out right away.

  • Gladys Gladys on Sep 08, 2014
    Hang in there, Becky! Hopefully the manufacturer is a Hometalk viewer/participant and knows we've all got your back on this one! -)

    • Z Z on Sep 08, 2014
      @Thank you Gladys. I never thought to look and see if they were members but if I have any trouble, I'll send them a link. :^D

  • Gladys Gladys on Sep 08, 2014
    Touche' Becky!!!!

  • Katie Lloyd Mansfield Katie Lloyd Mansfield on Sep 09, 2014
    I hope this works out. This is not acceptable!

  • Z Z on Jan 18, 2015
    Update for @Bob. The roofing manufactures have been out a few times to take pictures of our roof keeping track of any changes. I haven't taken the time to take new pictures, but it is fading. Not enough for my liking yet, but there's a definite difference. I'll let you know any further development.

  • Thanks! They are stalling. Send a letter from your attorney saying it must be fixed as soon as the weather warms up. You should not have to wait for the roof to blend.

    • Z Z on Jan 24, 2015
      Bob, @Woodbridge Environmental Tiptophouse.com I'm sorry I haven't gotten a chance to get back you until now. I've been very busy on another project. We received a letter from IKO, the manufacturer of the shingles, this week and they have come to the conclusion that the shingles need to be replaced. There will be a credit given for our contractor (we'll be using the same company) to pick up all the shingles needed for the job. IKO will pay our contractor directly for the work and an additional check to us of $500.00 to pay for dumping the waste from removal of current shingles. I'll let you know if anything else comes up. Right now it looks as if they really do stand by their product.

  • Larry Smith Larry Smith on Jan 30, 2015
    Hey @Z I am very sorry for what you had to go through. It is surely a bad experience to pay for a new roof and then have it not done right. Regarding your question about what one should protect their roofs from you can just check my post here: http://www.hometalk.com/diy/what-should-i-protect-my-roof-from-part-1-6899136 I hope that it is of some help to you. Best regards and I hope all is well with your roof !

    • Z Z on Jan 30, 2015
      @Thank you Larry. It's been resolved. We were contacted by the shingle manufacturer via mail about a week ago and today by one of the owners of the roofing/siding company we have used many times in the past, and will continue us as they have always done great work. Other than the color on these shingles, they do exemplary work. The owner said that he and the people at IKO have been in constant contact since our roof was finished. As soon as we have a couple days in the 40's they'll be out to remove all the shingles on the two areas that are discolored and replace them with new shingles at no cost to us. I never had anything like this happen before and it didn't make sense to me that the shingles might fade to match in time, which is why I was so upset.

  • Larry Smith Larry Smith on Feb 02, 2015
    I am really glad you managed to resolve your problem. Wish you all the best :)

  • Jason C Hardy Jason C Hardy on Apr 19, 2020

    They are supposed to blend the shingles pulling from 3-5 bundles at a time as they are installed. As far as l know there is no more lot number to go by any more because it is all done by computers instead of how it was done int he past.

  • Leigh Leigh on Nov 29, 2020

    I just had my roof shingled in September with timberline HDZ shingles - I saw the finished roof and looked good pewter Grey - I look out occasionally a part of the roof from my bathroom and the times I’ve looked out everything looks good I happened to look out today and almost half of the roof on both sides is a light faded color and the other half is the pewter gray I don’t know when this happened or how this happened but I’m really upset as I spent over $4000 on re-shingling it