Condensation on top of GE dishwasher causing cabinet damage

Christine T
by Christine T
When we run our dishwasher (without a heated dry) I've found condensation building up on the top of the dishwasher running down the front and side. This is causing cabinet damage. I've always had to wipe the front of the dishwasher after running because there is a water/soap residue that is there. Just recently I realized this is also on the side causing the wood cabinet stain to come off and expose bare wood. We have granite countertops. The dishwasher doesn't have any steam vents on the top.
In the top photo you can see the damage to the cabinet. The condensation only appears to be on the left top area of the dishwasher. In the bottom photo you can see the area on the front where I have always found water/soap after running the dishwasher.
  8 answers
  • Lyn15291588 Lyn15291588 on Aug 04, 2017

    How old is the dishwasher. This sounds more like a defect on the manufacturing side. Check the gasket to ensure it is making a good seal. Check the warranty.

  • Christine T Christine T on Aug 04, 2017

    We've had the dishwasher for about five years and I agree that it seems like a manufacturing defect. GE has other dishwasher models with recalls for this same problem, but mine wasn't one of them. I called GE and they told me to contact a repair person, so they aren't admitting it is a defect.

  • To me it sounds like a possible installation problem. Is there a connection to your sink with an overflow vent there? Want a photo of mine?

  • Christine T Christine T on Aug 04, 2017

    Yes, I would appreciate that. The store where we bought the dishwasher arranged for the installation so I would hope the guy knew what he was doing, but now I'm wondering.

  • William William on Aug 04, 2017

    It sounds like a possible manufacturer defect as you say or more an installation problem. If it wasn't leveled properly the body of the unit may just be slightly off enough for the door to close but not create a full seal. If you have the owners/installation manual you can double check to make sure the install is correct. Check all screws, rubber door seals, and that the unit is sitting level with the door closed and open. Otherwise press GE about the problem and they may honor it under the recall.

  • Robyn Garner Robyn Garner on Aug 04, 2017

    You can try running some kind of residue remover such as CLR through the dishwasher as there may be some blockage. Make sure you check with GE as to what can safely be used.

  • Christine T Christine T on Aug 04, 2017

    Thank you so much. I appreciate your input!

  • Christine T Christine T on Aug 04, 2017

    Thank you!