Asked on May 10, 2020

Newly installed pavers are a different color

by Marie

I just had my patio extended and my contractor has done others in my new construction neighborhood. I trusted him and he was confident in the color and style my new pavers should be and told me what to take. They are a totally different color. I couldn’t tell before with all the sand on top. Also, I was so busy concerned with the fact they dump all the sod and dirt in the conservatory behind my house killing at least 10 ft by 4 ft work if vegetation rather than hauling it out.

I’m trying to get the color, style, brand from the builder. Should I fight the contractor to have him pull up the pavers? Will that cause any new damage?

  15 answers
  • If you're not happy with the job, I would contact the contractor.

    • Marie Marie on May 10, 2020

      Thanks, I have and waiting on response. I just want to be as prepared as possible. I really trusted him before but now there have been so many mistakes.

  • Mogie Mogie on May 10, 2020

    I agree with Ann. If you paid someone to do a job for you and you aren't happy with the results don't get mad at the contractor (which would be my reaction). Just ask them nicely what can you do to fix the problem. Did you have a contract? If so what are the details or fine print regarding this?

    • Marie Marie on May 11, 2020

      Yes, I have a contract. They put a concrete footer, pavers, and will put in a screen with 2 doors. It says pavers will match existing in the proposal.

  • William William on May 10, 2020

    I agree. The contractor should correct the problem. Also should correct the dumping problem too

  • Cynthia H Cynthia H on May 11, 2020

    My grandmother and mother always said you will get more with sugar than vinegar. Your contractor may have made an honest mistake and the problem can be corrected. Give them a chance to correct it. Next time ask to see samples and don't complete payment until you have approved the job that they have done. Contractors usually depend on word of mouth and don't want irate customers talking negatively. A contract that spells out materials and removal of debris protects both parties. Good luck and stay safe.

  • Cynthia H Cynthia H on May 11, 2020

    By the way, I went back and looked more closely on a larger screen. Is it possible they are the same pavers, but, age, dirt and exposure to the weather had created the contrast? Part of the solution may be power washing the older pavers. It's only a suggestion if it turns out they are the same pavers only newer. I know other things like brick and even concrete can be hard to match. Good luck!

  • Kelli L. Milligan Kelli L. Milligan on May 11, 2020

    Yes, you need to be happy and satisfied, but I think it's lovely. I am not a fan of match match. This looks much more natural and interesting. Maybe a good mistake?

    • See 1 previous
    • Mogie Mogie on May 11, 2020

      Kelli I like the assorted or varying look. Just like in nature nothing is perfect.

  • Marie Marie on May 11, 2020

    He said all the driveways had the same pavers in the neighborhood and he knew exactly what to use. I am not living there yet and only go by as needed. (Waiting on all the work to be done and furniture) I didn’t give much thought and trusted he was the expert. I was too “nice”. Here you can see my driveway with the marks from their trucks (same pavers as the patio original) and my neighbor’s driveway which I think matched the new pavers the put down in my patio. Waiting on my builder to tell me what exact pavers I have.

  • Redcatcec Redcatcec on May 11, 2020

    You have a contract and it says matching pavers, they do "kinda" match with the same style and pattern, it is a variation in the color that you are seeing and is not a perfect match. Let them know your concern and see if they can correct it by what ever means or treatments they have available. The existing pavers are most likely weathered and sun faded, perhaps these came from a different spot in the same quarry. Be kind yet assertive and give them a chance at a remedy. In the meantime maybe you could shop around and perhaps find a closer match at a different paver supplier. I know it is legwork you should not have to do because you are the consumer and you paid for this service. It might just help with a resolution. Still thinking, maybe another contractor could give you more insight on what to do, free estimate, pick the brains of a professional.

    • See 1 previous
    • Redcatcec Redcatcec on May 11, 2020

      Hi Marie,

      It was a bit hard to determine it was a totally different color of pavers from my computer screen, sorry about that, but from staring at your paver job, I could see a difference, not as discerning as your eyes can see. You have the optimal view. I would bring him back and let him know you are dissatisfied with the color. Make certain he does not blow you off as nothing can be done about this. Also let him know you are contacting the builder for the info to have him correct the job. Best to you. Some good ideas from Flipturn.

  • 17335038 17335038 on May 11, 2020

    I agree with you Marie that existing pavers are not the same matched color. The existing ones are more grey; the recent ones are more brown .

    While you are waiting to hear back from the builder as to name, color number and source of the grey pavers, I would, as others have suggested, give the entire area a thorough hosing down to clear off any remaining dirt. This should result in a clear picture of what color the different individual pavers are within each area.

    In the unfortunate event that the first color is no longer available, here's what could be done: Some of the grey coloured pavers should then be pulled up and switched out with the new browner ones. The goal in doing this is to integrate the two areas together, so there is no visible line of demarkation between the two different coloured areas.(which there is now)

    There will be no 'damage' incurred to the structure of the patio.

    However, the polymeric sand will most likely have to be re-applied again over the 'repaired' paver spots. Yes, this will take time, but IMO, the installers should have checked and noticed that the colors of the batches were not the same before they just continued on and put all of them down.

    If your contract states that the new pavers will match the existing, then you should be protected by its wording.

    I also agree with you that for the 13k you paid for this job, 'kinda' is not good enough. Don't pay any more against this job until those responsible for the error have righted it to your satisfaction.

    • Marie Marie on May 11, 2020

      I think I would rather have them pull all of the builder pavers and put the new ones down. If the old ones aren't available (they should be though). Will that cause damage to the structure?

      I think the subcontractor supervisor had a minor medical procedure on Tuesday. They were suppose to do the work Wed, they moved it to Friday. I found out when the showed up unplanned on Saturday (without the supervisor). He was never on site. I think this lead to alot of problems. I never complained or pushed back when they rescheduled the first time and would of been more than happy to wait. I don't think my contractor knew he wasn't on site.

  • K. Rupp K. Rupp on May 11, 2020

    OMG....that is horrible! That is a completely different color paver. And you are saying that the gray paver on your driveway matches the original paver of your patio that they were supposed to match? They completely screwed up and need to be accountable. If this is your brand new home, this is going to drive you crazy for years until you paint the pavers or something. After 13k NO...Don't get out paint!!

    You should not have to live with their mistake like that. Now you could ask them nicely first to just replace the smaller section (outside your sliding glass door) that doesn't match the rest of the patio. That would be a good compromise than pulling everything up. Don't pull up the driveway. The pavers on your back patio are a good distance away from the driveway (most likely) that I don't think that would be noticeable at all. But they do have to fix that back patio because the smaller original section outside your sliding glass door IS noticeable where they tried to match it and they will have to remedy that. The other thing you can do is find out the stone yard where these pavers came from. You might have to find the brand, make, model numbers, from the source of the stone yard...not the contractors. They might even be able to tell you if their stone company services that neighborhood. Show them the pictures and see if they can tell you all the information about the stone. Then you will have proof that they used 2 different color pavers.

    If that compromise doesn't work with the contractors:

    You might have to threaten them to get out there to fix it. If you don't get an answer, threaten with putting these pics up on Angies list or better business bureau against their name. If they still don't fix it, you might need to threaten to get a lawyer. Many times things will happen in your favor quickly when you start giving that as the answer. Unfortunately, you might have to deal with some arguments on the phone with the contractors. And if that doesn't might actually have to get a lawyer.

    We had some problems with contractors last year and I wrote up a list of questions for the next time we have to work with contractors again so I won't be deceived in the future. I don't know if any of it could help you since they are very different situations but take what you need from it (if anything) for the next time you have contractors and maybe something will help. Here is my story and post:

    • See 1 previous
    • K. Rupp K. Rupp on May 11, 2020

      Oh Gosh, I wish you the best Marie in all this. It can be very frustrating dealing with contractors. Hang in there:)

  • 17335038 17335038 on May 11, 2020

    Don't waste your time and energy 'threatening' the contractor.

    This is not a professional approach, and could even be misinterpreted as harassment, or worse, as slander.

    If you can not reach a mutual agreement that you are satisfied with, then simply tell the contractor that you will be taking legal action against them for not fulfilling their responsibility to carry out their portion of the contract, as stated in the wording. Then contact legal counsel for assistance as to what extent he may be in breach of contract, and what you can do about it.

    Hopefully though the situation will not get to this point.

  • Kathy Gunter Law Kathy Gunter Law on May 11, 2020

    I would definitely have him re-do the work. If he can't match existing, then he should adjust your pricing. It looks like one version is a gray and the other is brown. I would also make him move the dirt.

  • BRIAN BRIAN on May 12, 2020


  • Marco Beijen Marco Beijen on May 12, 2020

    Just pick up some of the old ones and mix them in with the new ones, when you mix them around a bit you will stop noticing it. Just some elbow grease...

  • I can def. tell a difference. Could you put an outdoor rug and table/chairs over where they connect to hide the line of difference? You could try reaching out to him about it to see his thoughts.