How do i repair


New dishwasher install today. After the person left I saw 2 cuts/damage of the vinyl flooring on each side. That damage wasn't there from old dishwasher. The person did not say anything to me. I called company spoke wth owner he gave installer number. I text message and pictures to owner and installer.

q how do i repair

This is below the kick plate for now I place painter tape to hold piece

q how do i repair

Bottom of kick plate this is flooring wth a gap

  12 answers
  • Kathy Gunter Law Kathy Gunter Law on Feb 05, 2021

    I think you are on the right track. Be careful of the area and don't touch it or walk on it until you give you them an opportunity to repair it. I think it can be repaired but would have to see IRL to be sure. But it should 100% be on the installer to make it right.

  • They caused the damage, so they are responsible for fixing it. I agree with Kathy, you're on the right track.

  • William William on Feb 05, 2021

    Looks like the installer tore the flooring while removing the old one or installing the new one. They should remedy the situation. Either repair or a cash credit. May not be able to get similar flooring. The one with the tape can be glued back.

  • Mogie Mogie on Feb 05, 2021

    You paid to have a dishwasher installed not to have your flooring damaged. Keep every slip of paper (contract) from the installer and their company.

    Keep a phone log of every call you make regarding this. Document who you talked to, the date and time and brief summary of the conversation.

  • Janice Janice on Feb 05, 2021

    Hi Michelle, it's really too bad that this happened. You have done absolutely everything right thus far and may have to just keep contacting the company and installer to get a resolution to the problem. As Mogie mentioned, document absolutely every call or text communication regarding the problem. Be nice but firm about what you expect to happen and maybe decide on what $ amount you'd be happy with from the company, if it comes to that. If it is a reputable company they should want to ensure that you ae a happy customer. Often times it's not that a problem happened but how the problem is handled that is most important!

  • Dee Dee on Feb 05, 2021

    Definitely on track, keep records of all phone calls, back it up with emails if you can. The contractor subcontracted the job but essentially is liable for the installer. If he cannot fix it, he essentially owes you a new floor.

  • Vimarhonor Vimarhonor on Feb 05, 2021

    Yes, stand firm and keep records. You need compensation for replacement because of the obvious installation damage.

  • Cynthia H Cynthia H on Feb 05, 2021

    Hi! I agree with the others. If they won't pay for repairs or replacement, you may be able to use a vinyl floor repair kit. Best case scenario would have them take responsibility and address this, however. Be persistent, firm and polite. Good luck!

  • Betsy Betsy on Feb 05, 2021

    Hi Michelle: Since it's their fault, they should fix it, you have nothing to do. Is the dishwasher the same size as the old one? If so, the damage could be from where the old dishwasher sat. But, if not, they need to address and fix the problem.

    Good luck

  • Em Em on Feb 06, 2021

    Not sure what the pictures are showing. It looks like the padding they place UNDER the hardwood flooring. Not seeing flooring in the photos. See area where tape covers the dark area. but why it the white padding all showing in front of the dishwasher?

  • Deb K Deb K on Feb 06, 2021

    Hi Michelle, sorry this happened, the owner should be able to pay for someone to come in and fix that flooring for you.

  • Don’t pursue it with the installer unless they are a separate contractor that’s hired by the appliance store. Follow up with the appliance store until the issue is resolved.